Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Kia Car Insurance & Accident Aftercare Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

Tiek rādīti visi 711 pārskati

Raymond

Verificēja Feefo

Manchester

8 years ago

Ko Raymond teica par Kia Car Insurance & Accident Aftercare:

Highly recommendable.

Much better and easier than having to deal with your insurance company.every thing organised for you .

Rosemary

Verificēja Feefo

8 years ago

Ko Rosemary teica par Kia Car Insurance & Accident Aftercare:

Will Use own Insurance company next time and will not be renewing with you

Very friendly and helpful after an accident which is what was needed. However, this package is misleading. I was told that my insurance company would be contacted straight away, and that everything...

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Uzticams klients

Verificēja Feefo

8 years ago

Repair took 2 months and communication was poor

It took 8 weeks for the repair to my car to be completed. I couldn’t fault the initial service given when I had my accident, but thereafter I felt I was constantly having to chase for updates on how...

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Samuel

Verificēja Feefo

8 years ago

Ko Samuel teica par Kia Car Insurance & Accident Aftercare:

Freindly people but poor communication and follow up of problems.

Everyone that I spoke to was very nice and helpful whilst on the phone to them. But routinely things were not followed through and there was a period of two weeks after my car was scheduled to have...

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Donna O

Kia Car Insurance & Accident Aftercare

8 years ago

Many thanks for taking the time to review your experience with us. Please accept our apologies for the delay in communication. I have passed your comments onto our Customer Experience Team as we are continually looking for ways to improve our service and welcome all feedback. We’re pleased that your overall experience was a positive one.

Padmini

Verificēja Feefo

8 years ago

Ko Padmini teica par Kia Car Insurance & Accident Aftercare:

Advised of process, car no picked up on trailer, curteosy car smelt of smoke and dirty seats and interia

Uzticams klients

Verificēja Feefo

8 years ago

I am happy with the service providedby kia

Uzticams klients

Verificēja Feefo

8 years ago

Poor Service

Did not keep me in the loop, had to chase constantly, the least pro-active service I've experienced. Repair took a very long time. Long wait for a replacement vehicle to be sent to me; which...

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Donna O

Kia Car Insurance & Accident Aftercare

8 years ago

Many thanks for taking the time to review your experience with Kia Car Insurance. We're very sorry to hear that service you received was not our usual standard. I have informed our Customer Experience Team who will contact you to discuss the issues you faced.

Julie

Verificēja Feefo

8 years ago

Ko Julie teica par Kia Car Insurance & Accident Aftercare:

Like for like hire car would be good, very disappointed as previously with co op whose service was far superior ie like for like hire car, hire car delivered and collected. Only changed insurers as...

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Anwen L

Kia Car Insurance & Accident Aftercare

8 years ago

Many thanks for reviewing your experience with Kia Car Insurance. We are very sorry to hear that the service you received was not our usual standard. I have informed our Customer Experience Team who will look into this and contact you to discuss the issues you faced.

Amanda

Verificēja Feefo

Rickmansworth

8 years ago

Ko Amanda teica par Kia Car Insurance & Accident Aftercare:

You relieved me of the burden

Guided me clearly. Showed concern for me. Efficient service. Kept me regularly informed. Easy claims process.

Uzticams klients

Verificēja Feefo

8 years ago

Excellent from start of claim notification, provision of hire car, collection of my car & kept me informed throughout repairs to return of car. Most impressed. Many thanks