Firstly may we thank you for sparing the time to give us your feedback, Tina, as we very much appreciate you doing so.
We also wish to thank you for the orders that you've placed with us, although we are sorry for any disappointment that might have been caused as a result of the matters that you've brought to our attention.
Photography is an aspect of online shopping that we understand is of great importance and so we'll always try to ensure that the images that we use depict our products as best as possible. We do, however, comprehend the point that you've raised and so we will look into how the representation of this item can be improved.
With regards to your comments relating to the fabric weight of the two tees that you've purchased from us, these garments feature in our current spring/summer collection and so have been manufactured from a lighter weight of fabric than they perhaps would have been had they been featured in an autumn/winter collection. Your comments have, however, been brought to the attention of the relevant team members, as we gather that you would have preferred the material to have been a little heavier.
Joe Browns strive to improve the service that we're able to offer our customers and we trust that the feedback that you've kindly taken the time to give us will help us to reach our goals.
Many thanks.
Kind regards
JoeBrowns.co.uk