Insight Vacations pārskati

Thank you for raising your concerns with us. We apologise for any discomfort faced when arriving at your accommodation and we are currently investigating this occurrence with the hotels, to ensure that this situation is avoided in the future. Nevertheless, we do hope that you took many wonderful memories away from your time in Iceland.

We are very pleased that you like visiting all of the sights on the itinerary and will forward your thoughts about the pace of the tour to our Operations team for their review. Additionally, we apologise that the Tour Director did not provide you with the assistance you expected. Therefore, we shall use these comments to help aid their personal development going forward. However, we truly hope to have another chance to demonstrate our commitment to providing our guests' with outstanding service in the future.

Thank you for your recommendations of ways to improve our guests’ experiences on the tour. As a result, we have forwarded your comments to our Operations and Product Development teams for their respective consideration. Nevertheless, we are pleased that you enjoyed the tour and found our service to be consistently good. Also, perhaps if you are considering touring with us in the future, one of our Luxury Gold Vacations with all feature experiences included, may be better suited to your preferences.

On rare occasions due to unforeseen circumstances, it may be necessary to make changes to the tour. However, please allow us to apologise for any inconvenience due to this occurrence. Nevertheless, we are reaching out to our Operations team to ensure that all guests are notified as soon as possible. Yet we do hope that you were able to take some highlights away from your time in Canada.

At Insight Vacations, we work passionately to provide our guest's with uplifting experiences that they will take home with them as memories. That's why; it truly disappoints us to read that you felt the service on the tour fell short of the high standards we are recognised for. Therefore, please allow us to apologise and reassure that your comments are being discussed in order to aid in our Tour Director's personal development going forward. Furthermore, we regret to read that your Glacier Express journey was not as you had anticipated, however hope that you were still able to take away some wonderful highlights from your time in Switzerland.