Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Headwater atsauksmes

Tiek rādīti visi 1,500 pārskati

Uzticams klients

Verificēja Feefo

1 year ago

Very good

Great communication with the rep, prompt replies and quick booking. All sorted without any issues. Reasonable cost too. So far I'm a happy client.

Steph

Headwater

1 year ago

Thank you for your lovely review. You have booked our most popular trip, Cross Country Skiing at Venabu and I know you will have a fabulous time. Stephanie

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Verificēja Feefo

1 year ago

Excellent service.

Steph

Headwater

1 year ago

Thank you for your 5 * review it is very much appreciated. Enjoy Italy when the time comes :-) Stephanie

Uzticams klients

Verificēja Feefo

1 year ago

Personal Service

I have not yet gone on the holiday but can write about the booking experience. I was interested booking a walking holiday ( Hidden valley of Cordoba) and submitted a request for more information. I...

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Steph

Headwater

1 year ago

Thank you for your review and 5*s . The team try hard to put the perfect trip together for their customers and I'm pleased to read that Luke did a good job for you :-)

Uzticams klients

Verificēja Feefo

1 year ago

Slow response from local agents

The engagement with the consultant was good however it took a long time for my holiday to be confirmed because Headwater were using an external agent who were not able to provide them with the...

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Steph

Headwater

1 year ago

Thank you f or your review. I completely understand how frustrating it is when it takes a while to confirm your booking. When there are in excess of 5 hotels to check it can take longer but it is all confirmed now :-) Stephanie

CLARA ROBINSON

Verificēja Feefo

1 year ago

Ko CLARA ROBINSON teica par Headwater:

Knowledgeable team and excellent customer service

Headwater's planning and communication is excellent, making everything stress-free. My trip itinerary was a great balance of activity and relaxation and I appreciated the attention to detail...

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Steph

Headwater

1 year ago

Thank you very much for your fabulous review! We pride ourselves on our service, so it is lovely to read that you had a great booking experience. Your kind words encourage us to keep doing our best. Have a wonderful time on the Amalfi Coast! Stephanie

Uzticams klients

Verificēja Feefo

1 year ago

Trip to Puglia

Excellent. We had a few extras to sort out and it all went quickly and smoothly, thank you.

Steph

Headwater

1 year ago

Thank you for your lovely comments and 5* review. It is very much appreciated :-)

SHARON KAENDO

Verificēja Feefo

Saskatoon, SK. Canada

1 year ago

Ko SHARON KAENDO teica par Headwater:

A great booking experience!

Andrew has been great. Very quick to answer all my questions. Very helpful in making reccommendations for my clients.

Steph

Headwater

1 year ago

Thank you for taking the time to review us it means a lot. We look forward to working with you again soon :-)

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Verificēja Feefo

1 year ago

Good service

Able to satisfy our requirements on the holiday, and we have a great holiday planned. My only concern is that updates are perhaps longer in coming than they were in the past.

Steph

Headwater

1 year ago

Thank you very much for your review and comments. I am sorry our service was not to our normal high standard, but I am really pleased your trip to Kythnos is now all confirmed for you. Stephanie

CATHERINE SMITH

Verificēja Feefo

English

1 year ago

Ko CATHERINE SMITH teica par Headwater:

Good holidays but a few admin issues

A nice range of holidays available through Headwater and the one I experienced a couple of years ago was very well run. My latest booking was less good - emails I sent did not get through and I had...

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Steph

Headwater

1 year ago

Thank you for your review. I hope after our conversation today we have resolved the comments :-) Stephanie Customer Coordinator

Steph

Headwater

1 year ago

Thank you for your new review. I'm really pleased we were able to resolve the problem satisfactorily :-) Stephanie Customer Coordinator

Uzticams klients

Verificēja Feefo

1 year ago

Efficient booking service

Was able to book our chosen holiday, make a choice between three hotels for extending our stay and receive confirmation, all on the same day. Andrew provided excellent service.

Steph

Headwater

1 year ago

Thank you very much for your review. Having been lucky enough to visit Gozo I know you will enjoy it!I will make sure Andrew sees this too :-) Stephanie