Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Headwater atsauksmes

Tiek rādīti visi 1,502 pārskati

Andy Barnes

Verificēja Feefo

8 years ago

Ko Andy Barnes teica par Headwater:

2wdwd

Mr Freeman

Headwater verificēts

8 years ago

Ko Mr Freeman teica par Headwater:

A well thought out walking holiday

Good guide, adequate accommodation, memorable walks

Mr Mcharg

Headwater verificēts

9 years ago

Ko Mr Mcharg teica par Headwater:

Everything worked well and smoothly. Travel all ran to time, hotels were good and Steve was outstanding.

Mr Thompsell

Headwater verificēts

9 years ago

Ko Mr Thompsell teica par Headwater:

Great fr a luxury walking holiday

Good service from the office and well-informed reps who made sure you had all the information you need. Great itinerary and some excellent hotels

Uzticams klients

Headwater verificēts

9 years ago

First rate. Customer focused. Accessible.

Mr Mcalea

Headwater verificēts

9 years ago

Ko Mr Mcalea teica par Headwater:

It is wonderful when you meet professional people who meet your needs for a perfect holiday.

Uzticams klients

Headwater verificēts

9 years ago

We had a great holiday but did not stick to the itinerary

Great experience organising our trip but the reps were not very interested in us - they met us on arrival but did not seem to be worried that we were unable to buy pack lunches from hotels and that...

Lasīt vairāk

Teodora

Headwater

9 years ago

We are so pleased you found booking your holiday with us an enjoyable experience. Many thanks for your feedback and our apologies for any inconvenience you encountered regards packed lunches. Whilst we don't include these on this tour as standard we do endeavor to ensure that there are options for places to buy these at the beginning of the day or early en route as we know how important it is to keep fueled during a walk. To the best of our knowledge on this tour there are bakeries at every starting point. This has been double checked by our resort staff and we will ensure that should future customers want this option the location of the bakeries is made clearer. As discussed with Ian, our representative in resort the Hotel Roseraie can offer a packed lunch service.

We take a great deal of pride in our exclusive resort representation service and Headwater reps are chosen for their enjoyment of both walking and cycling as well as their knowledge and love of the country they work in, James and Ian in the Loire are no exception. We understand you met them both when you were on your holiday and they were surprised by your feedback after the various conversations and transfers you had with them in resort and apologise unreservedly if it came across that they were less interested in walking than cycling.

We do hope the issues you encountered on your holiday with us did not spoil your enjoyment of the Loire. Our service to our customers both in the UK and in resort is of paramount importance to us and your feedback will be acted upon and used to improve areas where we may have fallen short.

With best wishes
The Headwater Team

Mr Higgins

Headwater verificēts

9 years ago

Ko Mr Higgins teica par Headwater:

I have cycled with Headwater about 10 times. This was not one of their best trips - too many tunnels, unexpected hazards like potholes in the road and some parts where the only option was to carry...

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Mrs White

Headwater verificēts

Melbourne

9 years ago

Ko Mrs White teica par Headwater:

Wonderful week in Puglia with Headwater

Our guide, Antonio, was very friendly, helpful and informative. The accommodation was extremely good. The bikes were fine. I had a problem with the Ride With GPS and the local company went out of...

Lasīt vairāk

Mr Rickaby

Headwater verificēts

London

9 years ago

Ko Mr Rickaby teica par Headwater:

The car to take us to the airport at the end of our holiday was too small for 4 people and our luggage. 3 people had to sit squashed on the back seat.

Teodora

Headwater

9 years ago

Many thanks for your review and additional comment regarding your return transfer. We make every effort to ensure that all aspects of our holidays are perfect and it's disappointing to note that we have let you down on this occasion. Our service to our customers both in the UK and in resort is of paramount importance and your feedback will be acted upon and used to improve areas where we may have fallen short. We have already passed on your comments to our suppliers in resort and asked them to look at suitability of vehicles for every transfer.

With best wishes

The Headwater Team