Yes! Parcelforce has indeed delivered the parcel. Wonderfully packaged and gorgeous ring! I have two hot diamonds rings now and delighted with quality. Ty!
Atsauksmes par produktu
Agnes
Hot Diamonds
1 year ago
Good Afternoon,
Thank you for taking the time to leave your feedback and I am very sorry that delivery took longer than expected. Looking at the tracking Parcel Force tried to deliver your parcel on the 28th March and they have finally delivered it yesterday. If there are any issues at all, or you have any questions, please do let us know by emailing Enquiries@HDGroup.com.
My apologies again for the delay and all the inconvenience caused.
Kind Regards
Agnes
Quick delivery, beautiful presentation box, just wish the clasp on fastening was a better quali
Atsauksmes par produktu
Agnes
Hot Diamonds
1 year ago
Good Afternoon,
Thank you for taking the time to leave your review and I am very sorry that the clasp does not close properly. Please would you be able to send the necklace back to us for a replacement following the free returns instructions on the delivery note? Please contact our customer services team at Enquiries@HDGroup.com if you need any assistance.
Please accept our apologies for the disappointment and inconvenience caused.
Kind Regards
Agnes
Within hours the glass locket front glass fell out losing all the loose gemstones inside.
Do NOT place keepsakes inside as it is not safe
Agnes
Hot Diamonds
1 year ago
Dear Paul,
Thank you for taking the time to leave the review and I am so sorry that the glass has fell out so soon. We will be more than happy to replace the locket for you but I understand that the gemstones the were lost are not replaceable and I am really sorry. I appreciate that this is incredibly disappointing and while we are unable to replace the lost sentimental gemstones, we would like to offer some compensation. A member of our customer service team will be in touch shortly to follow up.
Please accept our apologies for the disappointment caused.
Kind Regards
Agnes
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.