Hot Diamonds pārskati

Dear Customer, Thank your for completing your Feefo feedback form as it really helps us understand how our customers feel about our service and jewellery. Thank you for your kind words regarding our service. I completely understand your frustration at having to remove the jewellery from its protective layer and put the chain through the pendant. It's a real dilemma for us, to be honest. Of course, we could present the jewellery in it's box for you, but sometimes parcels can be handled quite roughly when in transit (whatever courier we use) and so we choose to keep the jewellery 100% safe in it's protective wrapping whilst in transit to our customers. Then we know the jewellery will be completely pristine when it arrives, with no scratches or other damage whatsoever. If a chain is attached to a pendant out of its protective layer before we send a parcel, and the item is roughly handled in transit, there is a serious risk of the chain scratching the pendant before it arrives with our customer. This would be such a shame and so we do all we can to avoid it. I just didn't want you to think we were being 'lazy' by not removing the protective layer from the jewellery - we have genuinely thought about it a lot, and after weighting up the pros and cons feel its he best thing to do. Thanks again for your feedback! Kinds regards,

That's a great idea - we will do that. Thanks for the feedback.

Dear Customer, Thank you for your review and I am so sorry to hear about the issue you had with your earrings. I am glad you like the gold jewels you purchased but we want you 100% happy (!). Therefore, I have asked our customer services team to contact you with an idea I have had that may help this become a more positive shopping experience for you! Kind regards, Adryan.