fab service with really quick delivery
responsive to customer enquiries and really helpful
Gifts arrive nicely packaged with really lovely quality presentation boxes.
Hot diamonds despatch and delivery service is first class, I always receive my orders within 48hrs! Always exquisitely packed, and supply gift packaging too!!
Good morning,
Thank you for taking the time to leave your review and I am really sorry that there are kinks in the chain. A member of our customer service team will be in touch with you to arrange a new chain to be sent as soon as possible.
Please accept our apologies for the disappointment and inconvenience caused.
Kind Regards
Agnes
The website was easy to use, but the choice of delivery is extremely poor. Over a week and I have not received my item. Why any company chooses Evri as their delivery partner beggars belief.
Will...
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Agnes
Hot Diamonds
12 months ago
Good morning,
I am very sorry that you are disappointed by the choice of delivery on our website. As of the 6th of October we have stopped using Evri, and are now using DHL instead. I am very sorry that your parcel took so long to arrive- I can see it was delivered on the 8th of October and a member of our customer service team will be in touch shortly to follow up.
I understand you may not want to order from us again, however, if you change your mind, I assure you that if delivery takes longer than it should you are most welcome to contact us. We are usually able to do something about a delayed delivery when we are aware of it, even if it means re-sending the order on some occasions.
Please accept our apologies for the delay and all the inconvenience and disappointment caused.
Kind Regards
Agnes
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.