Excellent customer service, I ordered this item for my daughter’s birthday, it arrived on the day that I was advised it would arrive, it arrived beautifully packaged, is lovely box and gift bag,...
Brilliant service ! Speedy delivery and superb quality charm that I bought to add to my Hot Diamonds bracelet. Such a well-made piece, i'm thrilled with it. I have shopped with you before and I...
No communication given to me re my order. Although payment has been taken from my account. I have sent an email asking about me order still no communication. Items have not been received so will be...
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Adryan Cresswell
Hot Diamonds
4 years ago
Dear valued customer,
We would like to sincerely apologise for the lack of communication when you placed your order on Christmas Day. We did place prominent messages on our website explaining that we were giving our staff a well-earned break over the Christmas period so they could spend time with their families after what was a very busy November and December for them, and that all orders placed after 24th December would be dispatched on 4th January, but we fully understand that sometimes these messages may not be seen. We are now back to our usual ‘same day dispatch’!
Your order was dispatched on 4th January and is out for delivery today. We hope you love the jewellery and presentation! Our customer services team will be in contact with you directly as we want to make sure you are 100% happy with everything once your order is received.
Kind regards,
Adryan.
Easy to use order site turned up beautifully packaged. Loved the whole contents in the box the pictures show off the jewellery and give examples of what to wear together! Will definitely be shopping...
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Pirkuma datums: 18/12/2021
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Verificēja Feefo
4 years ago
Looks really elegant, very well made reasonably priced for the quality.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.