Thanks for the lovely feedback!
I am so pleased that I was able to resolve the issue efficiently for you.
If you require any further support, please don't hesitate to reach out again.
Best wishes,
Kate S
Customer Support Advisor
0
Dalīties
MD
Melanie Dover
Verificēja Feefo
4 years ago
Ko Melanie Dover teica par OvuSense:
Very helpful
Answered my email very fast and very helpful with my problem
Kate
OvuSense
4 years ago
Hi Melanie,
Thanks for the wonderful feedback! We appreciate you taking the time out of your day to share your experience.
I am so glad that we were able to answer your query in a timely manner and look forward to chatting with you again soon.
Best wishes,
Kate S
Customer Support Advisor
0
Dalīties
Uzticams klients
Verificēja Feefo
4 years ago
They are very knowledgeable and will try and make it right
I have been working with them for 2 weeks now checking in on issues that they're having and they're very responsive and knowledgeable about the situation. They are more than willing to help in any...
Lasīt vairāk
Kate
OvuSense
4 years ago
Thank you for your continued patience, whist the Team work to resolve the recent technical issues. We truly appreciate your understanding and thank you for being a valued member of the OvuSense community.
As always, we aim to be transparent and provide our customers with regular updates. As soon as we have more information, please be assured that we will be in touch. In the meantime, a rolling subscription will continue to be applied to your account, to ensure that your tracking is undisturbed.
If you require any additional support, please don't hesitate to reach out again.
Best wishes,
Kate S
Customer Support Advisor
0
Dalīties
AM
Alicia Miller
Verificēja Feefo
4 years ago
Ko Alicia Miller teica par OvuSense:
Amazing Service
The service was prompt in replying to my call and then my email. Kate was great and made sure to help how she could.
Kate
OvuSense
4 years ago
Hi Alicia,
Thank you for leaving such kind comments!
I am so glad that I could be of some help and resolve the issue efficiently for you.
On behalf of the entire Support Team, we look forward to assisting you again soon.
Best wishes,
Kate S
Customer Support Advisor
0
Dalīties
SF
Sarah Fletcher
Verificēja Feefo
4 years ago
Ko Sarah Fletcher teica par OvuSense:
I was having trouble getting a new subscription. Contacted customer service who gave a rolling subscription while the tech team fixed the issue. This meant I did not miss any data being downloaded.
Kate
OvuSense
4 years ago
Hi Sarah,
Thank you for your continued patience, whilst we work to resolve the issue. We really do appreciate your understanding and support.
I am so glad that we were able to allocate you a rolling subscription, to ensure that you didn't lose your valuable data. Rest assured that we will be in touch with an update shortly.
Best wishes,
Kate S
Customer Support Advisor
0
Dalīties
Uzticams klients
Verificēja Feefo
4 years ago
I was treated like I matter :)
I am always happy and relieved when any support specialist is able to speak normally and freely and not just copy-paste things from a script. The support I got felt like it came from a person who...
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Kate
OvuSense
4 years ago
Thank you for leaving such a wonderful review! There is nothing better than hearing when a User has had such a positive experience.
Here at OvuSense, we pride ourselves on delivering the highest standard of Customer Support. This requires us to listen to our Users and review each query on a case-by-case basis. I am so glad that we were able to help you and thank you for being a valued member of the OvuSense community!
We look forward to assisting you again soon.
Best wishes,
Kate S
Customer Support Advisor
0
Dalīties
Uzticams klients
Verificēja Feefo
4 years ago
Quick to respond
Kate
OvuSense
4 years ago
Thank you for your lovely feedback!
We look forward to assisting you again soon.
Best wishes,
Kate S
Customer Support Advisor
0
Dalīties
Uzticams klients
Verificēja Feefo
4 years ago
Very quick response, answered my query perfectly.
Always impressed by the fast response. Answered my query and gave me a simple and easy to understand explanation.
Kate
OvuSense
4 years ago
Thanks so much for taking the time to leave such kind comments!
I am so glad that we were able to answer your query in a timely manner. We understand that often, our Users require a quick and informative reply and always try our best to meet their needs.
If you require any additional support, please do reach out again.
Best wishes,
Kate S
Customer Support Advisor
0
Dalīties
Uzticams klients
Verificēja Feefo
4 years ago
Fabulous service
Kate S was super friendly and approachable. Timely response to my query and even sent off to a technician to analyse my graph in order to give me an accurate answer. Extremely happy with the service...
Lasīt vairāk
Kate
OvuSense
4 years ago
Thanks so much for the wonderful feedback! It is always lovely to hear when a User has had a great experience and to know that we have been to help.
I am so glad that we were able to review your chart in a timely manner and provide you with an accurate and informative reply.
We look forward to assisting you again soon.
Best wishes,
Kate S
Customer Support Advisor
0
Dalīties
CK
Catriona Kennedy
Verificēja Feefo
4 years ago
Ko Catriona Kennedy teica par OvuSense:
Very quick and helpful. Friendly manner
Kate
OvuSense
4 years ago
Thanks for leaving such wonderful comments!
I'm so pleased to hear that you had a great experience and received the support you needed.
If you require any further support, please don't hesitate to contact us again.
Best wishes,
Kate S
Customer Support Advisor
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
