Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

lastminute.com.au pārskati

https://www.lastminute.com.au/?brandcid=LASTMINUTE-AU.FEEFO.HEADER

lastminute.com.au is your ultimate travel companion when it comes to booking last minute hotels, flights and experiences.

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Tiek rādīti visi 13,176 pārskati

Customer

Verificēja Feefo

Caloundra

10 years ago

Ko Customer teica par lastminute.com.au:

Very very poor customer support. I will never use Last Minute again

I did not receive the confirmation email until AFTER we had stayed at the accommodation. I emailed support prior to leaving home and received that reply after we returned. I phoned last miniute and...

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Lastminute.com.au Customer Experience Team

lastminute.com.au

10 years ago

Thanks for your feedback. We’re sorry to hear about the service you received. While we strive to provide great service, we recognise we can't get it right every time and are always looking for ways to improve. To escalate any issues you faced, please get in touch with us via https://www.lastminute.com.au/p/service and our customer support team will investigate.

Uzticams klients

Verificēja Feefo

10 years ago

Didn't receive email confirming the booking. Do I have a booking or not?

Lastminute.com.au Customer Experience Team

lastminute.com.au

10 years ago

Thanks for your feedback. We recommend you check the junk or spam folder in your inbox, as some internet service providers filter junk mail differently.

If you still can’t find your itinerary, simply visit the link below with your itinerary number and email address to find your itinerary online: https://www.lastminute.com.au/user/itin

If your booking isn’t confirmed, please contact us at https://www.lastminute.com.au/p/service and we'd be happy to investigate.

Uzticams klients

Verificēja Feefo

10 years ago

Excellent , absolutely hassle free it made everything so easy definally use them in future

Customer

Verificēja Feefo

Melbourne

10 years ago

Ko Customer teica par lastminute.com.au:

Had to return home no booking

The hotel was booked out , but I had a confirmation number

Lastminute.com.au Customer Experience Team

lastminute.com.au

10 years ago

Thanks for sharing your feedback with us. We're really sorry to hear of your experience and have raised your feedback with our escalation team for investigation.

Uzticams klients

Verificēja Feefo

10 years ago

easy to use and easy to understand

Customer

Verificēja Feefo

frankston

10 years ago

Ko Customer teica par lastminute.com.au:

easy peasey even for me ....grin

very efficient

Customer

Verificēja Feefo

Sydney

10 years ago

Ko Customer teica par lastminute.com.au:

They had a great sale just when I was looking to book a trip, it was great timing and saved me heaps!

The site was easy to use - I could search by area and price and other inclusions. No credit card fees meant I could use my AMEX no issues which was awesome! And compared to other sites they had the...

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Uzticams klients

Verificēja Feefo

10 years ago

Dissapointed

Unfortunately when I booked a package trip to Melbourne it did not stipulate that the flight is to Avalon airport until after I had paid and received the itinerary. I wanted Tullamarine. I had to...

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Lastminute.com.au Customer Experience Team

lastminute.com.au

10 years ago

Thanks for providing us with your feedback. We're sorry to hear of your disappointing experience. To escalate the issues you faced, please get in touch with us via https://www.lastminute.com.au/p/service and our customer support team will investigate further.

Uzticams klients

Verificēja Feefo

10 years ago

Website to Hotel experience worked seamlessly.

Customer

Verificēja Feefo

Marrickville

10 years ago

Ko Customer teica par lastminute.com.au:

No itineraries or receipts

More recently, I have not been receiving tax receipts or itineraries back after booking flights on Lastminute. Only last week I booked four flights to and from Melbourne for colleagues of mine, and...

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