Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

ExoticDirect atsauksmes

Tiek rādīti visi 1,995 pārskati

Mrs Paula Keates

Verificēja Feefo

5 years ago

Ko Mrs Paula Keates teica par ExoticDirect:

Excellent service

Excellent service., by offering a deal which has greatly saved me money compared to other insurance companies.

Alec

ExoticDirect

5 years ago

Hi Paula, Thank you for giving us this positive review and also for taking the time to add such nice comments.We're really pleased that you're happy with the deal that we were able to offer you and also to hear that it has saved you money. Should you ever have any questions about your policy, or if you need to make any changes, please do let us know and we'll be very happy to assist you. Best regards, The Exotic Direct Team

Ms Jay Harold

Verificēja Feefo

5 years ago

Ko Ms Jay Harold teica par ExoticDirect:

xcellent service, yet again! That's why I continue to use Exotic Direct.

Exotic Direct has always dealt with my claims in a speedy and sympathetic manner. I can't fault this company.

Alec

ExoticDirect

5 years ago

Hi Jay, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that you're happy with the service we've provided you with and also that you claims have all been dealt with in a speedy and sympathetic manner. Should you every have any questions about your policy or if you need to make any changes to it, please do get in touch and we'll be very happy to help. Best regards, The Exotic Direct Pet Insurance Team

Uzticams klients

Verificēja Feefo

5 years ago

Great!

Excellent service. Very fast and easy to get answers to any queries. Great value for money too. Would recommend.

Louise

ExoticDirect

5 years ago

Hi There, Thank you for taking the time to review us and for rating us with five stars! We are delighted to hear your great comments regarding our excellent service. Thank you also for recommending us, we really appreciate it! Kind Regards The Exotic Direct Team

Uzticams klients

Verificēja Feefo

5 years ago

Excellent Service

This is the first time I have had pet insurance and I am very impressed with the service I have received so far from Exotic Direct. They have been extremely caring, considerate and efficient when...

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Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add such nice comments.It's great to know that when you did have to make a claim, that our team were caring, considerate and efficient. We're really pleased to have been able to help you at what must have been a tough time and that you now feel able to recommend us to others is a very kind thing to say. If we can be of any further help or assistance in the future, please do get in touch and we'll be very happy to chat through everything with you. Best regards,The Exotic Direct Pet Insurance Team

Miss Dawn Miller

Verificēja Feefo

5 years ago

Ko Miss Dawn Miller teica par ExoticDirect:

Really pleased up till now

Exotic were great to talk with on the phone and responded to emails.

Louise

ExoticDirect

5 years ago

Hi Dawn, Thank you for taking the time to review us. We are delighted to hear your great comments regarding our service via phone and email. Kind Regards The Exotic Direct Team

Uzticams klients

Verificēja Feefo

5 years ago

It seems okay for the price. Havent had to take a claim out but good to feel insured.

Alec

ExoticDirect

5 years ago

Thank you for your review and feedback. We're pleased to know you feel good about having insured your pet with us and that the price for this insurance was acceptable. Hopefully your pet will always be happy and healthy - but if you do ever need our assistance (or have any questions about your policy) please do get in touch and we'll be very happy to help. Best regards, The Exotic Direct Pet Insurance Team

Uzticams klients

Verificēja Feefo

5 years ago

Parrot insurance

They were very quick and very helpfull to first time customer.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and for adding your comments. It's great to know that when you wanted insurance for your parrot, we were able to help you quickly. Should you ever have any questions about your pet insurance policy, or if we can help with anything else, please do not hesitate to contact us. Best regards, The Exotic Direct Pet Insurance Team

Mrs Christina Nelson

Verificēja Feefo

Sheerness

5 years ago

Ko Mrs Christina Nelson teica par ExoticDirect:

Very clear instructions on the online form. Easy to navigate to. Although Ron is very healthy I wanted to make sure we have insurance for him. After reading good reviews we decided to use Exotic...

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Alec

ExoticDirect

5 years ago

Hi Christine, Thank you for giving us this positive review and also for taking the time to add these nice comments. We're all very pleased to have you (and Ron) as a new customer. It's great to know that you found the online process easy to work with and also that the good reviews from other happy customers helped you to make your decision and choose Exotic Direct. Should you ever have any questions about your policy, or if we can help in any other way, please do not hesitate to get in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Miss Deborah Collier

Verificēja Feefo

Ottershaw

5 years ago

Ko Miss Deborah Collier teica par ExoticDirect:

Excellent procedures during lockdown

My claim was actioned by sending a form online in an email, keeping myself, your staff and my vet safe from Covid. I was able to get the correct payment for my pet’s treatment without having to...

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Alec

ExoticDirect

5 years ago

Hi Deborah, Thank you for giving us this positive review and also for taking the time to add your comments, we really appreciate the detail and your kind feedback. It's great to know that you are happy with our procedures and that we were able to process your claim and payment without needing any physical paperwork to be completed. Should you have any questions about your claim, or if we can be of any other assistance in the future, please do get in touch and we'll be very happy to help you. Best regards, The Exotic Direct Pet Insurance Team

Miss Samantha Stein

Verificēja Feefo

5 years ago

Ko Miss Samantha Stein teica par ExoticDirect:

Great personal customer service

The claim took a while to go through, but any time I called or emailed, someone got right back to me to say what the status was with no wait or anything.

Alec

ExoticDirect

5 years ago

Hi Samantha, Thank you for giving us this positive review and also for adding such nice comments. We're sorry to hear that your claim took a while to go through, but it's great to know that our Claims Team were able to provide you with updates quickly and let you know the status of your claim when you contacted us about it. If we can be of any further help or assistance in the future, please do not hesitate to get in touch.Best regards,The Exotic Direct Pet Insurance Team