Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

ExoticDirect atsauksmes

Tiek rādīti visi 1,995 pārskati

Uzticams klients

Verificēja Feefo

5 years ago

Great service and very timely

The claim process was very easy and straightforward. Everyone I spoke to was knowledgable and very helpful. I sadly lost my Grey and was devastated but I was treated with kindness and compassion.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. Although losing your Grey must have been a difficult experience - we are pleased to hear that when you needed to contact our Claims Team they were kind, compassionate and provided you with a straightforward claims process to follow. We do hope that your claim has now been resolved to your satisfaction, but if we can ever be of any further help in the future please do not hesitate to get back in touch. Best regards, The Exotic Direct Pet Insurance Team

Uzticams klients

Verificēja Feefo

5 years ago

Prompt and straightforward claims process - handled well.

Prompt and straightforward claims process. Handled professionally, with good communication.

Hayley

ExoticDirect

5 years ago

Hi there, Thanks so much for taking the time to leave us your 5 star review. It's great to hear that you found the claims process professional and straightforward. We hope you have a lovely Christmas! The Exotic Direct Claims Team.

Miss Alma Fritchley

Verificēja Feefo

5 years ago

Ko Miss Alma Fritchley teica par ExoticDirect:

No hassle and not too expensive. Although I've not made a claim I feel I would receive great support.

Alec

ExoticDirect

5 years ago

Hi Alma, Thank you for giving us this positive review and also for adding your comments. We're pleased to hear that you were able to get the pet insurance cover you wanted and also that the price was not too expensive. Should you ever have any questions about your policy, or if we can help in any other way, please do not hesitate to get in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Uzticams klients

Verificēja Feefo

5 years ago

Good value

Expert website used for insuring my African Grey. Good value and so easy to set up.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. We're all really pleased to hear that you found it easy to set up the pet insurance cover you wanted for your African Grey parrot. If you ever have any questions about your pet insurance policy, or if we can help in any other way, please do not hesitate to contact us for a chat. Best regards, The Exotic Direct Pet Insurance Team

Mr Ean Brown

Verificēja Feefo

5 years ago

Ko Mr Ean Brown teica par ExoticDirect:

Excellent customer service. Thoroughly explained all aspects of the policies and helped me make the best choice for my pets. Thank you!!

Alec

ExoticDirect

5 years ago

Hi Ean, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that you're happy with the level of service we have been able to provide you with and also provide the information you needed to make the best choice for your pets. If you ever have any further questions about your policy, or if we can help in any other way, please do not hesitate to contact us. Best regards, The Exotic Direct Pet Insurance Team

Miss Nicola Alexander

Verificēja Feefo

5 years ago

Ko Miss Nicola Alexander teica par ExoticDirect:

The staff are super friendly, always on point with any queries I have. The insurance I hold for my ferrets are at a reasonable price.

Alec

ExoticDirect

5 years ago

Hi Nicola. Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that you've found ouf team to be helpful and friendly. It's really good to know that we've been able to provide you with cover for your ferrets at a price you feel is reasonable. Should you ever have any questions about your policy, or if we can help in any other way, please do not hesitate to get in touch. Best regards, The Exotic Direct Pet Insurance Team

Ms Samantha Grant

Verificēja Feefo

5 years ago

Ko Ms Samantha Grant teica par ExoticDirect:

Fantastic service

Robbie was so helpful. Couldn’t have done enough. Thank you. Had everything I needed quickly and at an unbeatable price. Excellent service

Alec

ExoticDirect

5 years ago

Hi Samantha, Thank you for this positive review and for taking the time to add your comments. If we can be of any further help or assistance, please do not hesitate to get back in touch. Best regards, The Exotic Direct Team

Uzticams klients

Verificēja Feefo

5 years ago

Great service n

I have 2 parrots and they are both insuranced with ec

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. It's great to know we've been able to insure your parrots and also provide a service that you are happy with. Should you ever have any questions about your policy, please do not hesitate to get in touch with us. Best regards, The Exotic Direct Pet Insurance Team

Uzticams klients

5 years ago

Great service thank you

Ms Miranda Webb

Verificēja Feefo

5 years ago

Ko Ms Miranda Webb teica par ExoticDirect:

It was really easy to set up, I have gone to do it before but always had to phone someone which was never convenient, this was much simpler!

Alec

ExoticDirect

5 years ago

Hi Miranda, Thank you for giving us this positive review and also for taking the time to add comments about your experience. It's great to know that you found it easy to set up the new pet insurance cover that you wanted. We have worked hard to make the application process as convenient as possible - but if you do ever need to talk to us about your policy or make any changes, please do get in touch by phone or email and we'll be very happy to assist you. Best regards,The Exotic Direct Pet Insurance Team

Miss Norma Morris

Verificēja Feefo

5 years ago

Ko Miss Norma Morris teica par ExoticDirect:

Seamless

Straight forward renewal thank you

Alec

ExoticDirect

5 years ago

Hi Norma, Thank you for giving us this positive review. It's great to know that your latest renewal was a straight forward process and that you're happy with it. If you ever have any questions about your policy, or if you have any other questions for us, please do get in touch and we'll be happy to chat through everything. Best regards, The Exotic Direct Pet Insurance Team