Thank you for taking the time to leave a review, Allison. We've always said that our name tags are printed in friendly lower case as a brand style to match our own... especially as it always looks better on the oval tag. It's also the format that matches our characters being sold through retail partners over the years, for consistency. Having said all that, we can easily print them differently if requested by customers.
: )
If you do end up ordering a tag again sometime, please mention in the comments box that you'd like a capital for the name, or all caps, or whatever else you'd like. In the meantime, we're happy to send you a replacement tag for your recent order using capitals if you'd like? With the pose/beak style - these are random on each character, as every one is uniquely crafted from bamboo root, so slightly different. We can sometimes help with requests, so if you'd like a particular pose - ask us in the comments or in a message before ordering, and we'll always do what we can. I'll also see if I can add a section on the site to reinforce this point to help others. It is listed on all product pages, but we do still get similar feedback. Thanks again for your support.
