Merchant Logo

Brazier Consulting Services Ltd. pārskati

Brazier Consulting Services Ltd is a professional Claims Management Company dealing primarily with PPI and PBAs.

Pakalpojums
0
/5

5

4

3

2

1

0

0

0

0

0

0

vērtējumi pēdējā gada laikā

Brazier Consulting Services Ltd. vairs nav aktīvs Feefo klients
Tiek rādīti visi 395 pārskati
TC
Trusted Customer
7 years ago
Pirkuma datums: 03/01/2018
Ko Trusted Customer teica par Brazier Consulting Services Ltd.:
Very efficient
Very efficient
Uzticams klients
7 years ago
Pirkuma datums: 03/01/2018
Hassle free
Hassle free quick and efficient
Merchant Logo
Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

Thank you for your feedback.

We're glad we could be of service and if you would like anything further from us, please let us know.

All the best for the new year.

Warm regards,

Edward Brazier
Director
Brazier Consulting Services Ltd.
TC
Trusted Customer
Basildon Essex
7 years ago
Pirkuma datums: 03/01/2018
Ko Trusted Customer teica par Brazier Consulting Services Ltd.:
All the work was done for me all I had to do was sign the paperwork. A couple of years ago a company approached me and needed so much information which I couldn't supply I just gave up. Thank you for...

Read all
Merchant Logo
Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

Thank you for your positive feedback.

I'm glad the process was as easy as we claim it to be from our initial contact with you!

I will feedback to the team tomorrow!

If you require anything else, please let us know.

Warm regards,

Edward Brazier
Director
Brazier Consulting Services Ltd
TC
Trusted Customer
7 years ago
Pirkuma datums: 03/01/2018
Ko Trusted Customer teica par Brazier Consulting Services Ltd.:
Great service
Brazier kept me informed every step of the way and handled everything directly with my banks. I successfully secured reimbursement for PPI I didn’t realise I had and for my enhanced bank account...

Read all
Merchant Logo
Edward
Brazier Consulting Services Ltd.
7 years ago
Hello.

I'm overjoyed to read your review.

We work tirelessly to ensure our client's get the results they deserve when we begin to work on their behalf.

Feedback like yours is the reason we work so hard for each and every client. 

We are glad you have had a great experience and I will feedback to the team in the morning your review, getting breakfast for the staff involved directly with your claim!

If you require any more services from ourselves or if we're still looking into anything for you, I'd be happy to assist you directly.

Have a great new year.

Warmest Regards,

Edward Brazier
Director
Brazier Consulting Services Ltd.
Uzticams klients
7 years ago
Pirkuma datums: 03/01/2018
I don’t know if I had poi so I was very happy with your service
Merchant Logo
Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

Thank you for your positive feedback.

I have spoken to the team involved in your claim and given them your kind comments.

If you need anything else, please do not hesitate to get in touch.

Kind Regards,

Edward Brazier
Director
Brazier Consulting Services
Uzticams klients
7 years ago
Pirkuma datums: 28/11/2017
Very helpful
Very helpful and polite. You do have to pay them 1/3 of any award you get back but I wouldn't have been able to do such a thorough complaint going back over so many years without them, so worth it in...

Read all
Merchant Logo
Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

Thank you for your positive feedback.

I apologise it's taken me so long to reply. Due to the festive period, we've been extremely busy.

I will feed back your comments to the team.

Kind Regards,

Edward Brazier
Director
Brazier Consulting Services Ltd
Uzticams klients
7 years ago
Pirkuma datums: 28/11/2017
Communicate better with each other across departments. Too many phonecalls.
Despite the fact the service provided has been swift and easy, I receive far too many phonecalls, texts and emails, (even after I've called with updates) from different people in different locations ...

Read all
Merchant Logo
Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

Thank you for your feedback.

We are trying to fine tune our process with the contact rate for clients.

Initially, we had an issue with client's not being updated enough, so we implemented changes, then we had client's stating they had been updated too much during the claim process.

We're developing our system all the time.

With regards to the rogue agents, these issues have been eradicated and I am truly sorry you had to experience customer service below the standard I set for my company.

If I can help you with anything else, please let me know directly.

Kind Regards,

Edward Brazier
Director
Brazier Consulting Services Ltd.
Uzticams klients
7 years ago
Pirkuma datums: 28/11/2017
WOULD USE YOU AGAIN
Merchant Logo
Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

Thank you for your glowing review.

We appreciate the feedback and I'll feed back the agents involved in your team.

If you have any further queries or need anything else from us, please let me know directly, I'd be more than happy to help.

Warm regards,

Edward Brazier
Director
Brazier Consulting Services Ltd
Uzticams klients
7 years ago
Pirkuma datums: 28/11/2017
Sadly, whilst the team are thorough and do an excellent job in tracking down mis sold PPI's, I did feel that the pursuit of payment owing to them was to a point of both intimidating and excessive....

Read all
Merchant Logo
Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

I am concerned to read about your experiences with the payments team.

We have made insurmountable amounts of changes due to client's expressing similar issues as yourself. We pride ourselves on being a customer focused business and we have let you down at the final hurdle.

Please rest assured, things are in place at the moment that will prevent this from happening to further clients and I'm sorry we did not live up to the standards you have come to expect from Brazier Consulting Services Ltd.

Please, if I can help any further in the matter, contact me directly at: info@bcsclaims.co.uk and I'll be sure to pick it up myself.

Warm regards,

Edward Brazier
Director
Brazier Consulting Services Ltd
Uzticams klients
7 years ago
Pirkuma datums: 28/11/2017
Good service
Good service up to now I still have some things I haven't heard from but up to now a good result
Merchant Logo
Edward
Brazier Consulting Services Ltd.
7 years ago
Hello,

Thank you for your feedback.

As you can appreciate, some banks take longer to deal with than other banks.

We're working on everything as fast as possible and will be in touch as soon as there are any changes to your cases.

If you require any further updates, please don't hesitate to contact us.

Kind Regards,

Edward Brazier
Director
Brazier Consulting Services Ltd
Par Brazier Consulting Services Ltd.
At Brazier Consulting Services (BCS), we have one objective: The get the right result for the client. As a family run business, we take time to understand and relate to each and every client to give them the best experience possible. From start to finish, we will constantly be in touch with you providing updates and we’re also available via numerous methods of contact in case you have any queries or concerns. ​ There is often a stigma around PPI and Claims Management Companies and how claims are dealt with. At BCS, we are fully transparent. The best way to complete a claim is by testimony from a client on their recollection of how products were sold. We don’t just send generic complaints to try and get the best result. We work on facts provided from you the client to allow the bank to assess the complaint fairly and accurately. ​ Many people believe they need paperwork and documentation to submit a claim for PPI or PBAs, however, this is often untrue. At BCS, we can locate your accounts with some simple details. We always ensure our client’s are comfortable with the claims process from start to finish and if there is any information you don’t like to disclose, don’t worry, we’ll work around it to suit you. ​
Read all
7 Victoria Court,, Bank Square,, Leeds, West Yorkshire, LS27 9SE, United Kingdom
Kāpēc uzticēties Feefo atsauksmēm?

Par Brazier Consulting Services Ltd.
At Brazier Consulting Services (BCS), we have one objective: The get the right result for the client. As a family run business, we take time to understand and relate to each and every client to give them the best experience possible. From start to finish, we will constantly be in touch with you providing updates and we’re also available via numerous methods of contact in case you have any queries or concerns. ​ There is often a stigma around PPI and Claims Management Companies and how claims are dealt with. At BCS, we are fully transparent. The best way to complete a claim is by testimony from a client on their recollection of how products were sold. We don’t just send generic complaints to try and get the best result. We work on facts provided from you the client to allow the bank to assess the complaint fairly and accurately. ​ Many people believe they need paperwork and documentation to submit a claim for PPI or PBAs, however, this is often untrue. At BCS, we can locate your accounts with some simple details. We always ensure our client’s are comfortable with the claims process from start to finish and if there is any information you don’t like to disclose, don’t worry, we’ll work around it to suit you. ​