Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Blacks Atsauksmes | Klientu apkalpošanas atsauksmes par https://www.feefo.com/reviews/blacks | Feefo

Tiek rādīti visi 35,560 pārskati

Pavlo Duma

5 years ago

Pirkuma datums: 22/04/2020

Ko Pavlo Duma teica par Blacks:

Good value but clunky checkout and shipping

Very average. Despatch times slow and communication issues: Emails and voice have been at odds, and orders recorded as despatched one day, but not received by the carrier until 3 days later. ...

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Jack

Blacks

5 years ago

Hello Pavlo,Thank you for your review.I am sorry to hear about the issues at checkout and the delays with the dispatching of your order.At the moment, there are some delays in transit with our orders. In regards to the discounts, please email us at onlinereviews@blacks.co.uk along with this reference number #10012276, full name, order number and billing address.I look forward to your email.Kind Regards,Jack,Blacks Online Review Team.

Pavlo Duma

5 years ago

I responded to Jack with more details, however I received a rather 'corporate' response that did not engage with Blacks Web shop shortcomings I raised. I was not left feeling they would be addressed.

Atsauksmes par produktu

Will Reeves

5 years ago

Pirkuma datums: 06/04/2020

Ko Will Reeves teica par Blacks:

Terrible customer service and returns - they will steal your money.

Simply terrible. I was sent a defective item (the light didn’t charge properly). I liked the lamp so asked for a replacement. I was asked to pay the return postage - I looked up the distance...

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Mollie

Blacks

4 years ago

Hello Will, Thank you for your review. I am sorry to hear that you are unhappy with your purchase! I would like to thank you for your feedback regarding this as ultimately it helps us to improve. Looking into your account I can see that this has now been resolved for you. Please be assured that nothing pleases us more than when our customers are happy and we hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Atsauksmes par produktu

Uzticams klients

5 years ago

Pirkuma datums: 22/04/2020

Order arrived promptly and when I returned the trousers that did not fit the return via InPost was convenient and the refund was processed quickly.

Atsauksmes par produktu

Szabó Erzsébet

Miskolc, Hungary

5 years ago

Pirkuma datums: 21/02/2020

Ko Szabó Erzsébet teica par Blacks:

Perfect.

Fast delivery.

Atsauksmes par produktu

Uzticams klients

5 years ago

Pirkuma datums: 22/04/2020

Just to long

Very long and bad. Cancelled order before dispatch. They sent it anyway. Took money before dispatch. Whole process took four weeks. Won't use again.

Mollie

Blacks

4 years ago

Hello, Thank you for your review. I am sorry to hear that you are unhappy with your shopping experience with us! Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback and assure you that we value your custom highly and would love to see you return. We really hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Charles Johns

5 years ago

Pirkuma datums: 06/04/2020

Ko Charles Johns teica par Blacks:

Merrell Ontario 85 Midboot

The order was delivered promptly and the boots fit perfectly.

Atsauksmes par produktu

Jamie Fixter

5 years ago

Pirkuma datums: 09/04/2020

Ko Jamie Fixter teica par Blacks:

Good service.

All arrived as promised in spite of lockdown and social distancing changes.. pricing seemed to fluctuate almost daily which wasn't particularly reassuring.

Mollie

Blacks

4 years ago

Hello Jamie, Thank you for your review. I am sorry to hear this! I would like to thank you for your feedback as ultimately it helps us to improve. Please be assured that nothing pleases us more than when our customers are happy and we wold love to see you return. We hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Atsauksmes par produktu

Uzticams klients

5 years ago

Pirkuma datums: 23/04/2020

Nearly 3 weeks after ordering I’m still waiting for part of my order to arrive.

Mollie

Blacks

4 years ago

Hello, Thank you for your review. I would like to apologise and thank you for your feedback as ultimately it helps us to improve. Please be assured that we value your custom highly and would love to see you return. Looking into your account I can see that this has now been resolved for you. We really hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Gillian Mason

Greenford

5 years ago

Pirkuma datums: 12/04/2020

Ko Gillian Mason teica par Blacks:

Expensive mistake!

Item returned as I had no way of inflating them as I was not advised that a pump was not included & my bike pumps would not work as there was no valve on item? There was no returns label in package!...

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Jack

Blacks

5 years ago

Hello Gillian,Thank you for the review.I am sorry to hear about the issues with your return.Please be assured that your feedback is appreciated as it ultimately helps us to improve our service.We would love to see you as a returning customer and hope that you do shop with us again in the future.Kind Regards,Jack,Blacks Online Review Team.

Gillian Mason

5 years ago

I am still out of pocket by £13 as I pointed out there was no returns label no courier named as a way of return & as I couldnt speak to anyone I was obliged to send return by post if I had been informed how much it would cost I would have been better off throwing the item in the bin!!!

Uzticams klients

5 years ago

Pirkuma datums: 22/04/2020

Slow service

There seems to be an absence of customer service. There is a bot with set questions and answers. This does not help at all. I would like to know where my order is and why it’s taking so long. I also...

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Mollie

Blacks

4 years ago

Hello, Thank you for your review. I am sorry to hear that you are unhappy with your shopping experience with us and the service you received. I would like to thank you for your feedback as ultimately it helps us to improve. Looking into your account I can see that this has now been resolved for you. We really hope this experience has not put you off from shopping with us again in the future as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Atsauksmes par produktu

Vai nesaņēmāt uzaicinājumu sniegt atsauksmi?

Par Blacks

Shop online with the UK’s leading outdoor retailer. With over 70 stores nationwide, unrivalled expertise and a price match guarantee on everything. Blacks - Outdoor Clothing, Waterproof Jackets, Camping, Tents, Sleeping Bags & Walking Boots | The North Face & Berghaus

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0844 257 2078

Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR, United Kingdom

Kāpēc uzticēties Feefo atsauksmēm?

Uzziniet vairāk par Feefo

Blacks pārskati

Salomon Socks Sal M 2pk Merino MgyVairāk pārskatu par šo produktu(17)Skatīt produkta tīmekļa vietniGood value, good fit, comfortable - worn twice.

Hi-Gear Single Folding CampbedVairāk pārskatu par šo produktu(1)Skatīt produkta tīmekļa vietniBuilt well but Really uncomfortable.

Handy Heroes Hh Orb 1w Bulb Light RedVairāk pārskatu par šo produktu(1)Skatīt produkta tīmekļa vietniKids love it, would have preferred a warm led colour though.

Eurohike Eh 3 Led Hang Light GrnVairāk pārskatu par šo produktu(3)Skatīt produkta tīmekļa vietniIt’s ok, good brightness, but I’d have preferred a warm led rather than a cold coloured one.

Berghaus Bgh Air 6 Ftprint BlkVairāk pārskatu par šo produktu(16)Skatīt produkta tīmekļa vietniLove this tent. Only improvement would be including “black out” internal “pods”.

Brasher Brs W Grisedale Lnd GryVairāk pārskatu par šo produktu(12)Skatīt produkta tīmekļa vietni

Brasher Brs W Strch Tr KhkVairāk pārskatu par šo produktu(8)Skatīt produkta tīmekļa vietni

The North Face Tnf W Lwave Fp Gtx S NvyVairāk pārskatu par šo produktu(11)Skatīt produkta tīmekļa vietniPerfect. Highly recommend.

Merrell Mrl M Ontario 85 Mid BrnVairāk pārskatu par šo produktu(4)Skatīt produkta tīmekļa vietni

The North Face Tnf M Easy Tee YelVairāk pārskatu par šo produktu(2)Skatīt produkta tīmekļa vietniNothing special despite the brand and price.

Montane Montane Logo T DblVairāk pārskatu par šo produktu(3)Skatīt produkta tīmekļa vietniNice dense feel to the cotton, making it feel comfortable and durable.

Salomon Socks Sal M 2pk Merino MgyVairāk pārskatu par šo produktu(17)Skatīt produkta tīmekļa vietniComfortable - slightly on the small size (shoe size 45)

Brasher Brs M Belt DgyVairāk pārskatu par šo produktu(2)Skatīt produkta tīmekļa vietniBroke on second use, buckle very loosely stitched in place - if I'd have been on a long walk I'd feel pretty let down by this "outdoor" gear and Blacks for selling tat!!

Regatta Reg W Maelie Shirt LgyVairāk pārskatu par šo produktu(1)Skatīt produkta tīmekļa vietniLovely light summer shirt. Perfect for summer weather.

Regatta Reg W Hypdimnsion Tee BlkVairāk pārskatu par šo produktu(2)Skatīt produkta tīmekļa vietniDidn’t like this too. Colour wasn’t great. Fit was good. Returned.

Berghaus Brg W Voyager Ss Crew DgyVairāk pārskatu par šo produktu(1)Skatīt produkta tīmekļa vietniLove this tee. Light breathable and great design.

Odlo Od W Active F-Dry Ss NvyVairāk pārskatu par šo produktu(1)Skatīt produkta tīmekļa vietniGreat technical top for hiking.

Under Armour Ua W Armour Tnk BlkVairāk pārskatu par šo produktu(2)Skatīt produkta tīmekļa vietniToo big. Returned as a result.

Peter Storm Ps Nyl Webb Belt BlkVairāk pārskatu par šo produktu(5)Skatīt produkta tīmekļa vietniNot great quality and didn’t seem to stay tight when tried on. Returned.

Kā tiek vāktas Feefo atsauksmes?

Kurš var atstāt atsauksmi Feefo?

Kā mēs pārbaudām atsauksmes?

Kā mēs rīkojamies ar viltotām atsauksmēm?