British Beer were great to deal with, phoned to double check the order and they despatched for the next day, even though I hadn't paid for this quick a delivery.
The only problem was the Courier, who...
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Best of British Beer
Best of British Beer
13 years ago
Thanks for your feedback re your Citra order - it's one of our favourites too.
With regards to the delivery process, we don't usually send beers out in 8s as the delivery charge may be prohibitive to making a purchase. We get charged the same amount by our couriers whether it's 1 bottle or 3 cases of beers we send out.
Our couriers are normally very reliable and situations like the one you had are very rare. Most of our brewery partners send their beers to us in very flimsy cardboard boxes that would not stand the rigours of being shipped domestically. We will then use our branded boxes to ensure the bottles get there safely. Oakham send us the beers shrink wrapped and this makes it clear to the couriers that it is glass and should be handled carefully.
I will happily ensure that any future orders from you are sent in our big strong boxes - just put your request in the 'delivery notes' section of the order form.
Many thanks
Will
Uzticams klients
13 years ago
Thanks for the reply. I do appreciate your fixed delivery costs, as you say 'the same for 1 bottle or 3 cases'. Minimum order quantities (12 for BOBB) are therefore fine, but it's illogical to then force multiples of 12 once that minimum has been fulfilled. It would make more sense to tailor the ordering screen to how each beer is sent to you (8 packs in this case) after that point. Easier for you, easier for the customer to check when received. The one sealed box we received made me momentarily doubt the Courier had not fully delivered.
I'm glad that you rarely have Courier problems. I know from my own work experience of Couriers, dishonesty within that industry is a common problem, even when (or perhaps because of) high value/secure delivery services being selected. The outsourcing by many national Couriers to self-employed 'man in a white van' type operations has probably added to the risk.
I'll definitely request plain packaging in future. Many thanks for an otherwise excellent experience.
Roy.
Thanks for your great feedback. We're constantly adding to our range and we get new stock in weekly, so there should always be something different on our website. Many thanks. Will
Thanks Christopher, We're glad the beer arrived promptly and that you're enjoying the Mr Trotters. It really is a cracking drink, one of our current favourites. Cheers Will
Thanks for your feedback. We do sell a lot of gifts and we get loads of requests for people buying beer from abroad and sending it to friends in the UK. Sara
I rang up as I couldnt see what I wanted on the website and was delighted by how friendly and efficient they were. The beer turned up as ordered on the day promised. Exactly the service I love....
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Best of British Beer
Best of British Beer
13 years ago
Thanks ever so much for your feedback although I'm sorry you didn't get to try the beer! We know that choosing the right gift can be a tricky process, so you did the right thing in calling us. Cheers Gill
Best of British Beer are specialist retailers of the finest beers and ciders from the UK's leading independent brewers. Established in 2011, we have been providing 5* service to our customers for over 15 years and have supported around 500 brewers since launch. We're passionate about supporting the amazing brewing heritage we have in Britain.
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Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Best of British Beer are specialist retailers of the finest beers and ciders from the UK's leading independent brewers. Established in 2011, we have been providing 5* service to our customers for over 15 years and have supported around 500 brewers since launch. We're passionate about supporting the amazing brewing heritage we have in Britain.