Efficient and friendly. I needed to add some delivery details after I had made the order and the email response was very quick (within a couple of hours) and was very friendly. Thank you.
Best of British Beer
Best of British Beer
13 years ago
Thanks Sue - maybe we should add 'excellent grog' as a strapline - brilliant stuff. I'm glad you found our service easy to use and that the beer arrived and is already being enjoyed. Cheers Will
Kept informed of progress of order, able to track deliver & case was delivered in tim
Best of British Beer
Best of British Beer
13 years ago
We only work with small, independent breweries who don't usually have access to markets outside their local areas. We've got about 300 breweries that we work with and that means there's over 1000 beers to go at. Cheers Will
2 failed deliveries and no notification from them that this had happened
Best of British Beer
Best of British Beer
13 years ago
I'm sorry you weren't happy with our service. I've spoken to the guys in distribution and it seems that the first delivery was broken. This is very rare as we have a less than 1% breakage rate, but if this happens, we'll not send a damaged box, but replace it with a fresh one. I understand someone from the office phoned to inform you of this and to rearrange delivery. I think the recipient was on holiday and that you would contact us with the revised date. I'm ever so sorry about this and would urge you to contact us to make arrangements to restore your faith in our business. Many thanks Will
Thanks for your feedback Gareth, it's good to know the beers were enjoyed. The Pop Up Beer Festival is really popular - the quiz is a bit of fun too. Cheers Will
Best of British Beer are specialist retailers of the finest beers and ciders from the UK's leading independent brewers. Established in 2011, we have been providing 5* service to our customers for over 15 years and have supported around 500 brewers since launch. We're passionate about supporting the amazing brewing heritage we have in Britain.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Best of British Beer are specialist retailers of the finest beers and ciders from the UK's leading independent brewers. Established in 2011, we have been providing 5* service to our customers for over 15 years and have supported around 500 brewers since launch. We're passionate about supporting the amazing brewing heritage we have in Britain.