I had purchased 2 sweaters and then within 1/2 hour or less wanted to add another to my purchase. Although I have never had trouble doing this anywhere else, Woolovers would not add it on and wanted...
Skaityti daugiau
Customer Care Team
WoolOvers
9 years ago
Good Morning, thank you for your feedback. Unfortunately with the way our payment system works, we cannot add to any orders placed as we are unable to bill any further payments once an order has been completed. The usual process we take would be to cancel the first order, then replace the new complete order. Please do not hesitate to contact us if you have any further issues
TC
Trusted Customer
9 years ago
Thank you for responding. I would have been happy to cancel the first order if that is what it would have taken. However this option was not brought up to me. I really wanted to make the purchase from you. So again I appreciate the answer but your customer sales person should have brought up this option. If the option had been offered I would have done it. So again it does come down to customer service.
I bought the larger size according to the chart, but it is too big. Customer service was very helpful. The person answered all of my questions and helped me with my fit issues. I am exchanging for...
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.