Thank you for your feed back and we are sorry to hear you are dissapointed with your garment. We constantly strive to improve our products to tailor best to our customers needs so we will be sure to take your comments on board for future consideration. Please feel free to return your item provided it is unworn and still with the labels in. Once we have received it we will either process a refund or an exchange for you.
Love the sweaters! Good quality and reasonably priced. I live in the "South" and the sweater weight is lovely for late fall and right through 80% of the winter and all of the spring. It's a win-win...
Messages sent from the "contact u" feture did not get through several times, so resolving the problem took more time than necedary. They did immediately resolve it, once one of the emails was...
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Customer Care Team
WoolOvers
9 years ago
Good Afternoon, thank you for your recent feedback and we are sorry to hear you have had problems with your delivery. We regularly liaise with our couriers regarding any problems our customers experience and are always striving to provide a better service. We pride ourselves on offering an excellent customer service and it is disappointing when we are let down by the courier. I have contacted you directly, but If you have any further questions or queries please do not hesitate to contact us.
TC
Trusted Customer
9 years ago
WoolOvers did respond to my final email, and I'm not sure what the technical problems were that prevented earlier messages from going through. The problem was resolved quickly, and my order did come later. A second problem, self-caused, is now, I hope being resolved. I missed noting that the sweaters were a unisex style and thus ordered a M, which in unisex sizing is MUCH bigger than the Women's M that fits me. So as general advice to anyone else, do avoid my mistake on the sizing set you're working with.
Any product I bought at WoolOvers is actually more beautiful when you receive it.
The quality is exactly superb but please check your size when ordering. I followed they instruction when buying and...
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Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
Thank you for your rating and we are sorry to see you were not happy with this product. We constantly strive to improve all aspects of our company, so we would love to hear why you were not fully satisfied with this product. We are available either by email (info@woolovers.co.uk) or via telephone (01444 870 970). We hope to hear from you soon
Service was fine. My one, significant complaint is that when you ship to the U.S., you use a service that does not provide tracking. Combined with U.S. customs delays and the notoriously poor U.S....
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Customer Care Team
WoolOvers
9 years ago
Thank you for your feed back and we are sorry to hear you are dissapointed with our delivery service. Unfortunately our standard air mail delivery service does not have a tracking facility. However we do offer other delivery services such as DPD Air classic or DPD Air Express which do allow you to track your parcel. These options are available when going through the checkout process on our website.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.