Thank you for your feed back and we are sorry to hear that you have not yet received your order. International delivery usually takes 7-10 working days but has been known to take longer in busy periods. Please see emails where we have further detailed.
If you need to return an item, good luck getting a refund. I am still waiting after more than a month after I returned the sweater.
Customer Care Team
WoolOvers
9 years ago
Thank you for your feed back and we are sorry to hear you have not yet received a refund. We use a bulk shipping system for returns to get back to us. This is a cheaper alternative but can take longer to get back to us. It should also be noted that our returns department is in very busy at the moment so it may be the case that your item has got to us but has not yet been addressed. However, once we have received your return item we will notify you. If you do have any further queries please do not hesitate to contact us.
Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
Thank you for your feed back and we are sorry to hear you have not yet received a refund. We use a bulk shipping system for returns to get back to us. This is a cheaper alternative but can take longer to get back to us. It should also be noted that our returns department is in very busy at the moment so it may be the case that your item has got to us but has not yet been addressed. However, once we have received your return item we will notify you. If you do have any further queries please do not hesitate to contact us.
Purchase came 2 days after the survey was completed.
Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
Thank you for your feedback, it is very important for us to know when things go wrong for our customers so we can put things right again. I can see that you have been in contact with my colleague and I trust that this problem is now being resolved. If you do have any further questions or queries, please do not hesitate to contact us
TC
Trusted Customer
9 years ago
My purchase arrived 2 days after this survey. Suggest you add a few days to your expected delivery times during peak buying seasons.
I really can'r comment on the item itself since I have not received it as of yet. It has been 12 working days but still don't have it. A tracking # should be given to the customer so we can check on...
Skaityti daugiau
Customer Care Team
WoolOvers
9 years ago
Thank you for your feed back and we would like to sincerely apologise that you have not yet received your order. International delivery usually takes 7-10 working days but has been known to take longer at busy periods. Please see emails where we have detailed further.
Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
Thank you for your feed back and we would like to sincerely apologise that you have not yet received your order. International delivery usually takes 7-10 working days but has been known to take longer at busy periods. Please see emails where we have detailed further.
Beautiful products, attractively priced. Customer service answered promptly and understandably. Sounded like English as native language. What a pleasure!
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.