My order never arrived. I continue to wait in the hope it has been delayed in transit, but that wait began on January 5.
Customer Care Team
WoolOvers
9 years ago
Thank you for your feedback and we are very sorry to hear you have not yet received your order. International delivery should normally take 7-10 working days but has been known to take longer in busy periods. Our Customer Service team have contacted you directly to resolve the matter.
TC
Trusted Customer
9 years ago
My order finally arrived. Thank you for the prompt response regarding the delay.
Woolovers customer service was very good. They were patient, helpful and responded to my e-mails quickly.
Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
Thank you very much for your feed back on WoolOvers and we are sorry to hear our garment sizing is not suitable to your needs. We are always looking to improve our service and products, so I have forwarded your comments to both our Design Team and our Brand & Merchandising Team. Please feel free to return any of your garments under the no quibbles guarantee and we will be more than happy to process a refund for you.
Customer Care Team
WoolOvers
9 years ago
Thank you very much for your feed back on WoolOvers and we are sorry to hear our garment sizing is not suitable to your needs. We are always looking to improve our service and products, so I have forwarded your comments to both our Design Team and our Brand & Merchandising Team. Please feel free to return any of your garments under the no quibbles guarantee and we will be more than happy to process a refund for you.
Good service, but I don't like unisex sizing. They don't fit the female body in my opinion. I didn't know my brown sweater was unisex sized. Much too big!
Customer Care Team
WoolOvers
9 years ago
Thank you for your feedback and we are very sorry to hear you have received a garment which did not fit. We do try our best to ensure that the right size is selected when customers create their order with us. We provide sizing charts for all items online and we have implemented a new system to our website that does warn customers when they are looking at unisex sized items. We are currently in the process of phasing out all our unisex sizing and introducing just Men’s and Women’s sizes. If you do have any further questions or concerns, please do not hesitate to contact us.
TC
Trusted Customer
9 years ago
I am so happy to hear you are phasing out unisex sizing! That will solve my problem.
Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
Thank you for your feedback and we are very sorry to hear you have received a garment which did not fit. We do try our best to ensure that the right size is selected when customers create their order with us. We provide sizing charts for all items online and we have implemented a new system to our website that does warn customers when they are looking at unisex sized items. We are currently in the process of phasing out all our unisex sizing and introducing just Men’s and Women’s sizes. If you do have any further questions or concerns, please do not hesitate to contact us.
Third purchase of high quality wool garments. Great communications. Surprisingly fast shipping to the U.S. Honestly described, we'll made, sharp looking styles. Run a bit big, as stated. Great...
The quality of the two sweaters I ordered is exceptional and I am very pleased with how they look as well as the warmth they provide. However I feel your instructions on sizing is confusing and lead...
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.