This is not my first purchase from WoolOvers. The Merino and Cashmere scoop neck sweaters are soft and warm, never scratchy. This past purchase brought my total scoop sweaters to 6!
My only negative...
Truly value for money. Great quality, every time. Easy webpage to navigate. Have purchased for myself and my extended family - all love these jumpers. Will definitely be buying again.
Hello, Thank you for your comments. I am sorry that you have had problems with your garment. I can see that a refund has been processed as we are now out of stock of this garment.
I am sorry that this item slipped through our quality control and that you have been disappointed.
Regards,
Customer Care Team
WoolOvers
9 years ago
Hello, Thank you for your comments. I am sorry that you have had problems with your garment. I can see that a refund has been processed as we are now out of stock of this garment.
I am sorry that this item slipped through our quality control and that you have been disappointed.
The service, as always was excellent. This particular item was disappointing. I didn't like the cut of the neck line and the buttons were hard to get through the button holes. I saw why it was on...
Skaityti daugiau
Customer Care Team
WoolOvers
9 years ago
Good afternoon,
Thank you for your feedback. I am sorry that you have been disappointed with the design of the cardigan. Please return the item to us if you are not happy, we can exchange the item or process a refund for you. You will find the options of how to make a return to us on the website https://www.woolovers.us/returns
We apologise for the disappointment caused.
Regards,
Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
Good afternoon,
Thank you for your feedback. I am sorry that you have been disappointed with the design of the cardigan. Please return the item to us if you are not happy, we can exchange the item or process a refund for you. You will find the options of how to make a return to us on the website https://www.woolovers.us/returns
a package disappeared and woolovers treated me as if I received it
Customer Care Team
WoolOvers
9 years ago
Good morning Susan,
I apologise that you have not received your order. My colleague from our customer care team will contact you directly to advise you of how we will proceed. I am sorry that the courier service has indicated that the package was delivered when you have not received your order. We will be in touch to resolve this issue.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.