I don't like the return process the company provides. Needs to have a better return process back and forth to the United States and a better timely return. I won't order from here again.
Customer Care Team
WoolOvers
9 years ago
Hello, thank you for your comments. I am sorry that you do not like the ReBOUND" return service we offer. Whilst it does take a bit of time for parcels to get back to us, it is a cheaper option. If you prefer you can send a return to us by another US postal service provider. We do not offer a free returns service as this would increase the cost of our garments.
Representative was so efficient to correct what was really MY mistake of not putting the code into the purchase. I appreciated her immediate correction without hesitation. Thank you for your...
the quality of the clothing is absolutely wonderful! the price is amazing for this quality. the fit of the clothing is great, the design is exactly what i have been looking for. the order arrived on...
Neither sweater was satisfactory. The one was harsh on my skin; the other unexpectedly a male/female sweater that hung to my knees. I returned both thru Jamaica office,giving my email address on the...
Skaityti daugiau
Customer Care Team
WoolOvers
9 years ago
Good afternoon, thank you for your feedback. I am sorry to hear that the fabric of the garment was not suitable for you and that the unisex garment was not the fit you were expecting. The Cowl neck sweater is pure lambswool and the zip neck 100% pure wool.
Returns through the Jamaica office can take a while to get back to us as, I apologise that your return and refund has taken longer than you had expected. I can confirm that a refund was processed to your card on the 27th of February.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.