This is the second sweater that I purchased online from WoolOvers, and I'll be back. The delivery time was a bit slow on the second item, but heck,..the sweater got here. Lovely.
Answered my question, but could have been more helpful with instructions for returning item, noting that a U.S. return address was available.
Customer Care Team
WoolOvers
9 years ago
Good morning, thank you for your feedback. I apologise that you did not receive the level of service that is expected from us. I am including a link from our website that gives you information on how to make a return to us. https://www.woolovers.us/returns . If you require any further assistance, please email us at info@woolovers.com
Regards,
Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
Hello, thank you for your comments on this garment. I am sorry to hear that you were disappointed with this particular design.
Great products, well priced, easy returns, speedy delivery.
The Lambswool double layer wrap is soft, cozy and easy to wear. The cashmere and merino blanket wrap is very stylish and warm, a great...
A colleague wore one of your sweaters recently. Everyone admired it. She informed us that she had purchased it from WoolOvers. This is what got me to your website. It is always a pleasure to...
Quality is great for both sweaters. Length of sleeves for the button neck sweater was shorter, but still wearable.
Customer Care Team
WoolOvers
9 years ago
Hello, it is lovely to hear that you like the jumpers, and that dispute the sleeve length not being quite right for you it is not going to put you off wearing the items.
Thank you for taking the time to leave us your feedback.
Regards,
Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
Hello, it is lovely to hear that you like the jumpers, and that dispute the sleeve length not being quite right for you it is not going to put you off wearing the items.
Thank you for taking the time to leave us your feedback.
I never received my package at all and Woolovers thought I received it.
Customer Care Team
WoolOvers
9 years ago
Good morning Vivien, I am sorry that you have not received your order. A member of our customer care team will be in contact with you directly to advise you of how we will proceed.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.