Are you kidding? You're the best in the business. Once or twice I received a sweater too big for me and donated it to a bike riding hand-to-mouth man in my neighborhood.
I only order from the UK...
I was the happiest customer before. But I didn't get my recent 2 orders. I called to the customer service after my order got canceled, trying to figure out why, but they couldn't answer and promised...
Skaityti daugiau
Customer Care Team
WoolOvers
9 years ago
Thank you for your feedback and we are very sorry to hear you have been having these delivery problems. A Member of our Customer Service team have contacted you directly to address this issue.
The sweaters are beautiful. The quality is incredible. Most i bought were on sale which allowed me to purchase more. High end sweaters. I am so pleased.
I have made two purchases in as many years and I'm very pleased with them. The craftsmanship and the quality of the wool is outstanding. I also have received many compliments on my sweaters.
Terrible service. One of my orders was lost and nothing was done about any refund even though I paid for the express shipping option of $20.
Secondly, I returned an order and it has been almost 2...
Skaityti daugiau
Customer Care Team
WoolOvers
9 years ago
Good afternoon and thanks for your feedback. We're very sorry about the issues you've had. It seems that my colleague did email you on January 29th to enquire if your parcel had turned up, but did not receive a response from you. Perhaps you did not receive the email because of a technical issue, or something. Anyway, we have now fully refunded you for this order, so you should see the money back in your account in 3-5 working days. Apologies for the delay. As for your other order, I can see that it was processed at our US Rebound address last week, and is currently on its way back to us. We will process this for you as soon as we have it. Please don't hesitate to contact us if you have any further issues.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.