Excellent product, has the heft and attention to detail that you don't see that often any longer. Very well made product with a good range of color selection. Have already had several compliments on...
I live in the USA but was visiting family in the U.K. I am familiar with Woolovers products from prior purchases and gifts. I phoned Woolovers to inquire if I could order in the UK for delivery to...
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Atsiliepimai apie gaminius
Pirkimo data: 13/02/2017
0
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TC
Trusted Customer
9 years ago
Ką Trusted Customer sakė apie WoolOvers:
Beautiful sweaters, but 2 issues. Because of computer color readings, the sweater colors may not be exactly like the picture online. Also, the time to actually receive the item can be over a month
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Pirkimo data: 13/02/2017
0
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TC
Trusted Customer
Chehalis, WA, USA
9 years ago
Ką Trusted Customer sakė apie WoolOvers:
The quality is as hoped for. There were no issues with this transaction. When I did request a tiny bit of information, the staff responded promptly, answering exactly what I had asked. The sweater...
I usually buy from WoolOvers twice a year. First in the beginning of the season to replace anything old or worn and again in the new year when their sales turn up fantastic bargains.
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Pirkimo data: 16/03/2017
0
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Patikimas klientas
9 years ago
Returned sweater and received exchange.
Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
Good Morning, thank you for your feedback and we are very sorry to hear your item did not fit. We do try to advise customers on sizing by providing size charts online that can be found just under the colour selection of any item you look at, as sizing does vary slightly between garments. You are more than welcome to return the item under our "no quibbles" guarantee and we will be happy to process that for you. Please do not hesitate to contact us if you have any further issues
I am still trying to get some resolution for some return/exchange difficulty I am having. Email replies to my questions are sporadic and undependable. I am still waiting on clarification about how to...
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Customer Care Team
WoolOvers
9 years ago
Hello Susan, Thank you for your comments. I can see that my colleague has been in email correspondence with you regarding the availability of an item. I am including a link from our website that will give you all the information you will need on how to make a return. If making an exchange, please be aware that clearance items may have sold out. You may prefer to place a new order for a sale item and return the garment you have for a refund. https://www.woolovers.us/returns
Regards,
TC
Trusted Customer
9 years ago
After returning my purchase for exchange using Air City Post, I waited for a month. To find that my return had been received, it was necessary for me to contact Woolovers which I did again yesterday and was informed that my item had been received and that an exchange was not possible. Getting information from Woolovers is like pulling teeth. Why wasn't an email with this information sent to me automatically when my return arrived? Why did I need to keep asking for information? Woolovers needs to do lots of work to upgrade customer service and communication.
Customer Care Team
WoolOvers
9 years ago
Good morning and thanks for your response. We are sorry about the problems you've experienced. The Rebound returns service that we offer, though cheap, does often take a while, and we do not have a system set up to send automatic notifications of progress. This is something we are looking into. We do thank you for your feedback and we do apologise for the service.
Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
Hello Susan, I apologise that you have not found our return details on our website, this link will take you to the details you require. https://www.woolovers.us/returns
Easy to use website with good prices and selection. Items were delivered within the time period associated with the price paid for shipping. The only recommendation I have is that you should send...
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.