My order is not arrived.Non ho ricevuto il mio ordine.
Tony Customer Care
WoolOvers
9 years ago
Thank you for your feedback and I am sorry that your parcel has not arrived yet. It is onits way and I have asked our international logistics company to contact you directly to explain where your parcel is currently is and when it will be delivered. If you have any further questions please contact the Customer Care Team on info@woolovers.com.
I just love this cashmere/ cotton hoodie. Great for in between weather days & very comfortable. I received it quickly & found the Woolovers site easy to use. Another success from Woolovers, thank...
Very good and efficient delivery service given that the article has had to come across to the other side of the world, ie NZ. But unfortunately I ordered the wrong size. I have only tried the...
Horrible horrible treatment. The items took many weeks to arrive and when they did, they came with a huge customs fee. Thus, the company's claim about free delivery for purchases over a certain...
Skaityti daugiau
Sharon Customer Care
WoolOvers
9 years ago
Hello Thank you for your comments. We are sorry to hear that delivery has taken so long. We are working together with GlobalE who handle our cross border sales to address these issues. Our packages are nearly always beneath local taxation thresholds, but on rare occasions deliveries can be subject to duty and tax charges. WoolOvers are not liable for any such charges. Your order has been despatched exempt of shipping charges. If you prefer you are given the option of paying a duty charge at the time of ordering. Please do not hesitate to contact us directly should you require any further assistance. We apologise for any inconvenience caused.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.