„WoolOvers“ apžvalgos

Thank you for your feed back and we are sorry to hear you are dissapointed with our delivery service.  International delivery usually takes 7- 10 working days but has been known to take longer in busy periods. We are constant contact with our 3rd logistics party and and report any issues with delivery.  They take these issues very seriously and action changes to improve the service for our customers. With regards to the sizing of our garments we try our best to ensure our customers pick the right sizes when creating their order with us.  Online we provide specific size guides for specific items just below the garment itself.  Our customer service team can also aid with specific sizing over the phone.  You are more than welcome to return your garment providing it its unworn and still with the labels in and we will be more than happy to process a refund or exchange for you. If you do have any further queries please do not hesitate to contact us. 

Hello Ngaire,, thank you for your feedback.  It is nice to know that you are pleased with your purchase, please keep an eye on our website as we will be bringing in some great designs across the seasons.

Than kyou for your feedback, I have passed your query onto our logistics company for Canadian deliveries who will contact you directly.  If you need any further assistance please contact info@woolovders.com who will be able to help you further.

Thank you for leaving feedback regarding our courier service WoolOvers now use.  We regularly liaise with Hermes regarding any problems our customers experience and are always striving to provide a better service.  We appreciate you taking the time to make us aware of these issues. We are in constant contact with our Courier regarding the issues concerned.  We pride ourselves on offering an excellent customer service and it is disappointing when we are let down by the courier.  Please accept our apologies for the inconvenience caused. 

Thank you for your feed back and we are sorry to hear that your garment did not fit.  We do try to ensure that our customers pick the right size when creating their order with us.  Online specific size guides for specific items are found underneath the garments themselves.  Our customer care team can also give specific sizing over the phone. With regards to the customs form we can confirm that you do not need one to send your item back- you would simply just have to return it to WoolOvers Ltd, Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 0RF. If you do have any further queries please do not hesitate to contact us. 

Tack för din feedback och vi beklagar förseningen med leveransen av din beställning. Jag kan nu se att din beställning har levererats på 08/12/16. Låt oss veta om detta inte är fallet och vi kommer att undersöka ytterligare. (google translate)