I placed an order 28/11 and received an email of 'Order confirmation' on the 28/11 stating that a shipment tracking number will be sent soon. I'm still waiting for a tracking number and no jumper has...
Skaityti daugiau
Tony Customer Care
WoolOvers
9 years ago
Thank you for your feedback, I am sorry your parcel has not been delivered. I have contacted our logistics company to contact you to let you know where your parcel is and to take remedial action. If we can help further please contact us on info@woolovers.com.
Thank you for your feedback, I am sorry your parcel has not been delivered and I have contacted our logistics company to contact you to explain where the parcel is and the remedial action we wil take. If you wish to contact us further please use info@woolovers.com.
Ordered my item at 25/11 still waiting, I contacted you twice- no answer, no email from you third day already, really bad customer service, I don't even know where is my parcel..and such a money I...
Skaityti daugiau
Customer Care Team
WoolOvers
9 years ago
Thank you for your feed back and we would like to sincerely apologise that you received no response to your emails. We do try our best to reply to our customers but with it being our peak season, we cannot always meet the demands. With regards to the delivery of your order, I can see that you have been in direct contact with my colleague and that the matter is in hand. Again please accept our apologies for the inconvenience caused and if you do have any further queries please do not hesitate to contact us.
Still waiting for my pink jumber on the 10th December 2016.
Customer Care Team
WoolOvers
9 years ago
Thank you for your feedback, it is very important for us to know when things go wrong for our customers so we can put things right again. I can see that you have been in contact with my colleague and I trust that these problems have now been resolved. If you do have any further question or queries, please do not hesitate to contact us.
TC
Trusted Customer
9 years ago
Jumper arrived 12th December 2016 white not pink as ordered but ok.
My order has NOT arrived, and I am rather concerned. It had to come to New Zealand. What is the estimated time this would take?
Tony Customer Care
WoolOvers
9 years ago
Thank you for your feedback, your parcel has been tracked and is in New Zealand. I have asked our logistics company to contact you directly to update you on its delivery to you. If we can help further please contact info@woolovers.com.
Bought two cashmere sweaters. Beautiful, elegant and remarkably good value. Very pleased with purchase and service
Joe from Dublin Ireloand
Customer Care Team
WoolOvers
9 years ago
Good Afternoon, thank you for your positive feedback! We do our best to offer a fast and reliable service so its always good to hear when we are doing things right! A 5 star rating would reflect your positive feedback, so if you wish to change this that would be great!
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.