Item is not received yet , contacted Woolovers and they advised a problem with shipping and that it was now shipped- still waiting yet they took my money instantly.
Customer Care Team
WoolOvers
9 years ago
Thank you for your feed back and we are sorry to hear you have not yet received your order. International delivery usually takes 7-10 working days but has been known to take longer at busy periods. Please see emails where we have detailed further. If you do have any further queries please do not hesitate to contact us.
Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
Thank you for your feed back and we are sorry to hear you have not yet received your order. International delivery usually takes 7-10 working days but has been known to take longer at busy periods. Please see emails where we have detailed further. If you do have any further queries please do not hesitate to contact us.
I cannot rate my purchases as I have not yet received them. The rating request is premature and there should be some method of indicating that other than the five stars. I awarded one star as a...
Skaityti daugiau
Customer Services UK
WoolOvers
9 years ago
Thank you for your feedback. We are sorry to hear you have not received your order so far. Our delivery time usually takes 7-10 working days to Canada but unfortunately we cannot control external courier delays. If you havent received the parcel by the end of the week please contact us and we will investigate into this further for you.
TC
Trusted Customer
9 years ago
I received my purchases shortly after I filled in the last commentary. They are beautiful. The quality is excellent. I expected this as I have shopped with you previously. Excellent quality at a good price.
Although the international delvery is described at the point of purchase as tracked, in fact it is only tracked until it reaches Canada. But the crucial time is after that, since the customer wants...
the order did not arrive yet (after more than a month of waiting) and the customer servise does not answer my emails.
Tony Customer Care
WoolOvers
9 years ago
Thank you for your feedback I am sorry your parcel has not arrived yet, your order was placed on the 27th November and so the parcel should have been with you before today. I have contacted our logistics comany to get in touch with you to explain where your parcel has got to and to offer remedial action. If you wish to contact us further please email the Customer Care Team on info@woolovers.com.
Obrigado pela sua resposta, lamento o seu pacote não chegou e assim eu pedi a nossa empresa de correio para contatá-lo diretamente para dizer onde seu pacote é. Se você precisar entrar em contato conosco, por favor, use info@woolovers.com. (Google Tradutor)
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.