It took almost a month for the parcels to come to Greece.
Customer Care Team
WoolOvers
9 years ago
Thank you for your feed back and we are sorry to hear of the delay with the delivery of your order. International delivery usually takes 7-10 working days but has been known to take longer in busy periods. We are in constant contact with our couriers regarding problems our customers experience so will be sure raise awareness of this time issue. We hope you enjoy your products, and if you do have any further queries please do not hesitate to contact us.
I made this purchase a month ago and still haven't received it.
Tony Customer Care
WoolOvers
9 years ago
Thank you for your feedback, I am sorry you haven;t received your parcel which has been unusual that they haven;t been delivered in time. I have asked our logistics company to contact you to resolve the issue and if we can help any further please contact us on info@woolovers.com.
The tracking information was confusing. When it said the package had been received by the final handler (didn't say who that was) it was still some days before delivery, even allowing for the...
The goods are perfect, but the actual delivery time took longer than what was promised.
Customer Care Team
WoolOvers
9 years ago
Thank you for your feedback. We are sorry to hear you have experienced problems with the delivery of your order. We regularly liaise with our couriers regarding any problems our customers experience and are always striving to provide a better service. We pride ourselves on offering an excellent customer service and it is disappointing when we are let down by the courier. If you have any further questions or queries, please do not hesitate to contact us!
I placed an order on Nov 28, supposedly was shipped on Nov 30 today is Dec 22 and I am still waiting for my order. Have sent emails, even called Woolovers in the UK (I live in Spain) nobody has been...
Skaityti daugiau
Tony Customer Care
WoolOvers
9 years ago
Thank you for your feedback, I must apologise for the delay in you getting your parcel. I have asked our logistics company to get in touch with you to explain the situation with your parcel and the process to rectify the issue. If we can help further please contact us on info@woolovers.com.
TC
Trusted Customer
9 years ago
Tony,
I received an email after contacting e global again, saying they are 'monitoring' my order whatever that means. I have written to them and I mentioned when I called woolovers in the uk that I am
I am pleased with the jumper - especially not paying postal charges! It did take a long time to arrive - on 28th December - but it is Christmas.......
Customer Care Team
WoolOvers
9 years ago
Thank you for leaving such positive feedback on WoolOvers. We always strive to offer excellent customer service and products to all our customers. So, good to hear you feel we are doing things right. We are sorry to hear your order did not arrive in our standard international delivery time. We take great pride in offering a very high customer service, and are in constant contact with our 3rd party logistics company. We will be sure to make them aware of the delivery time issue. If you do have any further queries please do not hesitate to contact us.
I am very happy with what I bought from Woolovers so far. It fits me very well. The design is simple and modern. The parcel was wrapped very well. Thank you.
Merry Christmas and happy New Year.
Kind...
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.