I am very sorry for sending a faulty item this is very unusual that we have manufacturing faults such as this one. We have contacted you directly to organise a resolution to this problem with a refund or a replacement. If we can help further please contact us on info@woolovers.com and we will be able to help you.
TC
Trusted Customer
9 years ago
Dear Tony,
I hope that you will contact me. Since I addressed this problem twice already to contact you on info@woolovers.com and international@woolvers.co.uk. And anybody do not reply.
I don't think anything. I have not received merchandise ordered 30 November! (today is December 31).
Tony Customer Care
WoolOvers
9 years ago
Thank you for your feedback, I am sorry for the delay in your order it has taken a while for the parcel to arrive in italy. Our logistics company has said that the parcel is currently out for delivery. If you need any further assistance please contact us on info@woolovers.com.
Happy with my purchase! Have been looking for many years for a black knit wool sweater. My husband was surprised and very pleased on Christmas morning.
Sono cliente da diversi anni. Acquisto capi classici ma graziosi per tutta la famiglia. La lana è pura e molto calda, lavabile in lavatrice senza problemi. I prezzi rimangono competitivi
The cashmere was much thinner in quality than I hoped for.
Customer Care Team
WoolOvers
9 years ago
Thank you for your feedback on your recently purchased item from us! We are sorry to hear that this item did not live up to the high standard that you would expect. We are always looking to improve our service and products, so I have forwarded your remarks to both our Design Team and our Brand & Merchandising Team. If you would like to discuss this further, please do not hesitate to contact us directly!
Atsiliepimai apie gaminius
Customer Care Team
WoolOvers
9 years ago
Thank you for your feedback on your recently purchased item from us! We are sorry to hear that this item did not live up to the high standard that you would expect. We are always looking to improve our service and products, so I have forwarded your remarks to both our Design Team and our Brand & Merchandising Team. If you would like to discuss this further, please do not hesitate to contact us directly!
I ordered two sweaters at the end of November and a month later am still waiting for them. So far I can only review the service.
Tony Customer Care
WoolOvers
9 years ago
Thank you for your feedback, I am very sorry your parcel has taken so long to arrive. I have asked our logistics company to get in touch with you to explain where your parcel is and the next steps that will be taken to resolve the problem. If you would like to contact us for any further details please contact us info@woolovers.com.
All the products where really nice, good quality materials. I'm very pleased with my purchase. The only thing I would like to mention and it doesn't have to do with the products, is the shipping...
Thank you for your feedback, I do apologise for the inconvenience we have caused and we have certainly let you down on this occasion. The delivery of our parcels has been difficult to get them into Spain due to local conditions, but we have refunded you in full now. If you need any further assistance please contact us on info@woolovers.com.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.