Unfortunately it never arrived. Communication with Woolovers said that it made it to Canada, but after that nothing. That's the first time. Previous purchases went smoothly.
Tony Customer Care
WoolOvers
9 years ago
Thank you for your feedback, I must apologise for the delay in you receiving your parcel. Our logistics company have been in touch with you to explain the options available to you to resolve the issue. If you wish to contact us further please contact us on info@woolovers.com.
TC
Trusted Customer
9 years ago
Got a brief response saying they would start looking for it, but a month and a half later nothing. I used to be a big fan but no more!
TC
Trusted Customer
9 years ago
Surprise, it arrived today. Quality is great, just very frustrating to wait 6 weeks for delivery. That said, it is probably another Canada Post goof up. Thanks
Customer Care Team
WoolOvers
9 years ago
Good Afternoon, thank you for your feedback and we do apologize for the delays. We have had confirmation from our our shipping partner that Canada Post have reported a minimum 30 day backlog at Customs at the Vancouver port of entry, which does explain the delay. We are sorry for the inconvenience this has caused you.
i still have not received delivery of the order. and it is now over 2 weeks.
Customer Care Team
WoolOvers
9 years ago
Good Afternoon, thank you for your feedback and we are sorry to hear your order has not arrived. We have contacted our Logistics Company to investigate into this for you and once they have more information, will be in contact with you directly. We sincerely apologize for any inconvenience this has caused.
I love the sweater, as I have loved your products in the past. The shipping experience was not as good - it seemed to take longer than I remember, but this may have been because I ordered just after...
I have not received my purchase as of now (order confirmed on 2 Jan)!! It takes too long for international delivery and the courier hasn't replied my enquiry for parcel tracking. What a...
Skaityti daugiau
Sharon Customer Care
WoolOvers
9 years ago
Good morning Rosaline, I apologise that your order has not arrived. Our 3rd party logistics company will contact you directly to update you on the status of your order.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.