OK as a holiday administration experience - but not excellent. Need to be more customer orientated and responsive to their needs.
After all when you are spending several thousands of pounds on a...
Skaityti daugiau
Wendy Wu Tours
Wendy Wu Tours
11 years ago
We at Wendy Wu take great pride in our high levels of customer service which we are dissapointed did not meet your high expectations on this occasion.
we hope to welcome on tour with us in the future and provide a service which is more reflective of our company and values.
Kind regards,
junior, Wendy Wu Tours
We were surprised that (presumably for reasons of cost) the tour guides did NOT stay in same hotel as guests. This was said to be a FULLY ESCOIRTED holiday?
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for providing valuable feedback, there are some instances where your guide will stay nearby depending on availability. Your guide will remain contactable 24 hours a day while you are on tour. Your comments have been duly noted as to ensure continuous improvement of our tours.
Kind regards,
Junior, Wendy Wu Tours
Thank you for your wonderful feedback and we're thrilled that you were well looked after by our partners in India. We are very much looking forward to welcoming you on your next Wendy Wu tour!
Kind regards,
Lorraine, Wendy Wu Tours
Atsiliepimai apie gaminius
Pirkimo data: 23/02/2015
0
Bendrinti
Patikimas klientas
11 years ago
Excellent very efficient.
Pirkimo data: 15/02/2015
0
Bendrinti
Patikimas klientas
11 years ago
Brilliant. Very good tour manager - Michael
Atsiliepimai apie gaminius
Pirkimo data: 23/02/2015
0
Bendrinti
Patikimas klientas
11 years ago
Polite and very helpful. Our contact was Steve tour quote number 15455.
Have already made a complaint about our seats on the return flight from Hong Kong. We were not able to sit together, otherwise the holiday was excellent.
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for your feedback and once again, we are sorry that it was not possible for you to sit together on the flight home. We are delighted to hear you otherwise enjoyed the tour and hope you have returned with lots of happy and lasting memories of Vietnam and Cambodia.
Kind regards,
Lorraine, Wendy Wu Tours
We chose Wendy Wu for the 2nd time because our China trip was so good. I have to say we were right. We were looked after wonderfully in the best hotels, the best eating places and the most...
Skaityti daugiau
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for your review and it's wonderful to hear how much you enjoyed your Indochina Delights tour. We've passed a copy onto our ground handlers to share with your Guides - it'll make their day!
Kind regards,
Lorraine, Wendy Wu Tours
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.