Very helpful advisor. I took out 12 months breakdown insurance.
This was done over the phone as I couldn’t access the internet site at the time.
0
Bendrinti
GE
George
Patvirtinta „Feefo“
GBR
1 month ago
Ką George sakė apie Voyager Insurance Services:
Not a good start
Tried to contact the number 3 times to sort a couple of queries before buying policies, couldn’t get through so gave up, emailed twice, no reply got a phone call 2/3 days later
Hope It’s better...
Skaityti daugiau
Marketing Assistant
Voyager Insurance Services
1 month ago
Dear George,
We are pleased that you were able to arrange cover online for your trip.
However, we apologise for the difficulties you experienced when trying to contact our customer service team and that you did not receive a prompt response to your email. This falls below our usual expectations in terms of customer service.
Unfortunately, when you attempted to contact us on 1st June, our phone lines were experiencing a particularly high volume of enquiries following the weekend, which unfortunately resulted in longer wait times.
We strive for a high standard of service, and we are disappointed that we were unable to provide this to you on this occasion. Thank you for bringing this to our attention. Your feedback is important to us, and we will use it to help improve our service in the future.
Yours sincerely,
The Voyager Team
0
Bendrinti
PE
Penny
Patvirtinta „Feefo“
GBR
1 month ago
Ką Penny sakė apie Voyager Insurance Services:
Fab as always
Helpful discussion, options given , easy to talk to
Overall fab experience
As always
1
Bendrinti
NI
Nicholas
Patvirtinta „Feefo“
GBR
1 month ago
Ką Nicholas sakė apie Voyager Insurance Services:
Breakdown cover in Ireland
Straightforward process to buy, good value. Didn't breakdown, so not tested response to a breakdown yet.
1
Bendrinti
DE
Debra
Patvirtinta „Feefo“
1 month ago
Ką Debra sakė apie Voyager Insurance Services:
Staff very helpful. Waiting a long time for call to be answered.
1
Bendrinti
CH
Christopher
Patvirtinta „Feefo“
GBR
1 month ago
Ką Christopher sakė apie Voyager Insurance Services:
Simple application form
A sensible potion for people that ongoing conditions that aren't likely to cause an issue whilst away. Simple application too.
1
Bendrinti
NI
Nima
Patvirtinta „Feefo“
GBR
1 month ago
Ką Nima sakė apie Voyager Insurance Services:
Very helpful
I could get through on the phone easily to Order the insurance They explained things very well
I haven’t needed to put in a claim as yet
1
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
1 month ago
Great Insurance
Easy to navigate the website.
Good value
0
Bendrinti
MU
Muriel
Patvirtinta „Feefo“
GBR
1 month ago
Ką Muriel sakė apie Voyager Insurance Services:
Transit cover included
The purchase was all done online and when I asked about cover for airside transit in the Middle East the response was quick and not an issue.
Very happy with this Travel Insurance Company and will...
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.