I was able to speak with the same person for my initial quote and when finally taking out the policy.
This included ringing the customer service number and asking for him to call me back on 2...
Skaityti daugiau
0
Bendrinti
IA
Ian
Patvirtinta „Feefo“
9 days ago
Ką Ian sakė apie Voyager Insurance Services:
All you require in one place for travelling
Easy straight forward and covered everything i required for travelling around Europe
0
Bendrinti
RE
Reuben
Patvirtinta „Feefo“
10 days ago
0
Bendrinti
RI
Richard
Patvirtinta „Feefo“
GBR
14 days ago
Ką Richard sakė apie Voyager Insurance Services:
Polite, competitive prices and helpful
Very helpful, and thorough.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
15 days ago
Parson's Egg
excellent but the proof of the pudding will be in the eating - just hoping I don't have to find out how difficult it could be to make a claim!
0
Bendrinti
CH
Christine
Patvirtinta „Feefo“
23 days ago
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
23 days ago
Breakdown insurance
Very helpful advisor. I took out 12 months breakdown insurance.
This was done over the phone as I couldn’t access the internet site at the time.
0
Bendrinti
GE
George
Patvirtinta „Feefo“
GBR
24 days ago
Ką George sakė apie Voyager Insurance Services:
Not a good start
Tried to contact the number 3 times to sort a couple of queries before buying policies, couldn’t get through so gave up, emailed twice, no reply got a phone call 2/3 days later
Hope It’s better...
Skaityti daugiau
Marketing Assistant
Voyager Insurance Services
24 days ago
Dear George,
We are pleased that you were able to arrange cover online for your trip.
However, we apologise for the difficulties you experienced when trying to contact our customer service team and that you did not receive a prompt response to your email. This falls below our usual expectations in terms of customer service.
Unfortunately, when you attempted to contact us on 1st June, our phone lines were experiencing a particularly high volume of enquiries following the weekend, which unfortunately resulted in longer wait times.
We strive for a high standard of service, and we are disappointed that we were unable to provide this to you on this occasion. Thank you for bringing this to our attention. Your feedback is important to us, and we will use it to help improve our service in the future.
Yours sincerely,
The Voyager Team
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.