Give more information regarding when you make a claim as to what's covered in that year
Admin
Muddy Paws
5 years ago
We will contact you directly to discuss your Policy and will pass on your comments to our Claims Team that you would have benefitted if they had provided more information, kind regards VetsMediCover
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
5 years ago
Perfect insurance
No fuss just sorted out with speed
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are glad to hear we are speedy and fuss free! Should you need us in future, please call the Admin Team on 0121 308 8685. Kind regards VetsMediCover
0
Bendrinti
JS
Jackie Skillington
Patvirtinta „Feefo“
5 years ago
Ką Jackie Skillington sakė apie Muddy Paws:
slow at paying the claim
Very slow paying out the claim
Admin
Muddy Paws
5 years ago
I am very sorry to hear that your recent Claim was not paid as quickly as you would have liked. I will contact you directly to discuss this further. Kind regards Team VMC
0
Bendrinti
SM
Sean McKenna
Patvirtinta „Feefo“
5 years ago
Ką Sean McKenna sakė apie Muddy Paws:
Great Service!
Friendly staff who explained everything well and made the process very easy and stress free, especially as I was having problems with my computer. Their assistance was really appreciated.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is always good to hear our Team are friendly and explain all you need to know, especially when you are experiencing technical issues. Please do not hesitate to contact our Admin Team on 0121 308 8685 should you require us in the future. Kind regards VetsMediCover
0
Bendrinti
DM
David Myers
Patvirtinta „Feefo“
5 years ago
Ką David Myers sakė apie Muddy Paws:
great service with no fuss
easy to contact someone who was able to resolve the query quickly. Liaised with our surgery and managed all the financial issues well, thanks
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very pleased to hear that you found us easy to contact and your recent claims experience was managed well. We hope Boatswain is making a full and speedy recovery. Please do not hesitate to contact us in the future should we be of any further assistance. Kind regards VetsMediCover
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
5 years ago
Excellent
Prompt service to the door, good product that works
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is good to hear we offer a good product and prompt service. Please do not hesitate to contact the Admin Team on 0121 308 8685 should you need us in the future.Kind regards VetsMediCover
0
Bendrinti
CM
Claire Moran
Patvirtinta „Feefo“
5 years ago
Ką Claire Moran sakė apie Muddy Paws:
Not customer friendly
Stop making us sign an agreement with a credit company and charging us £10.00 if we don't do so. No other pet insurance company makes clients have to deal with yet more paperwork and fine them if...
Skaityti daugiau
Sarah Bascombe
Muddy Paws
5 years ago
Good afternoon
I am sorry that you are not happy with the recent service between ourselves and Premium Credit Ltd. We have always used the services of Premium Credit Ltd to fund the policies paid monthly and we do advise our customers of this via the application process. The £10 administration fee is applied for customers who do not sign the credit agreement and they do advise customers of this fee within their emails. Once the agreement has been signed, it is not a requirement to sign it again at each renewal, unless the direct debit mandate has been cancelled.
If you wish to remove Premium Credit Ltd from this arrangement then the only other option available would be to pay the annual premium in full by either a credit or debit card. Should you wish to arrange this, then please call our administration team.
I do hope that if you require our services going forward that you will be more impressed and this situation can be redeemed. In the meantime, if we can be of any further assistance, please do not hesitate to contact our customer service team on 0121 308 8685.
Kind regards
Team VMC
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
5 years ago
I have renewed my policy
Only renewal of my policy for my pet
Admin
Muddy Paws
5 years ago
Thank you for our review. We are pleased you have only had to renew the Policy with ourselves as this means your Pet is fit and well, and we hope remains this way. Should you need us in future, please call the Admin Team on 0121 308 8685 who will happily assist you further, Kind regards VetsMediCover
0
Bendrinti
SC
Sherrie Cooper
Patvirtinta „Feefo“
5 years ago
Ką Sherrie Cooper sakė apie Muddy Paws:
Renewal of insurance
Renewal was easy and the price remained competitive.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We always like to hear our Renewal process is easy and that our prices remain competitive, should you need us in future, please call the Admin Team on 0121 308 8685 who will happily assist you, kind regardsVetsMediCover
0
Bendrinti
DE
Dave Elson
Patvirtinta „Feefo“
5 years ago
Ką Dave Elson sakė apie Muddy Paws:
Excellent service
Admin
Muddy Paws
5 years ago
Thank you for our 5* review! We do like to hear our service is excellent. We hope you do not need to speak to us in the near future, as this means your Pet is fit and well. Should you need us though, please call the Admin Team on 0121 308 8685, kind regards VetsMediCover
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
