Requested a claim form, it was in my inbox before I finished my call. The lady I spoke to was lovely and friendly too. Great customer service 😊
Admin
Muddy Paws
5 years ago
Thank you for our 5* review.
It is lovely to hear you received prompt and friendly service from our Team, we hope your Pet is now fit and well. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
5 years ago
Prompt service given by your team.
The 5-star rating is for the prompt responses when application forms were needed or invoices from our vet due to be paid. The 5-star is not for the monthly cost, which at £85 is rather steep, when...
Skaityti daugiau
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very happy to hear that you received prompt service when Claims were settled. The Premium is set by the Insurer and various factors are taken into account, your pets age is one of those factors. Please do not hesitate to contact our Admin Team for any further assistance, kind regards VetsMediCover
0
Bendrinti
MD
Mohamed Dauki
Patvirtinta „Feefo“
5 years ago
Ką Mohamed Dauki sakė apie Muddy Paws:
No hassle and peace of mind
Quick and easy service gives me pice of mind for my dog and his needs
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very happy to hear our service is quick and easy but more importantly gives you peace of mind that we are here should you need us. If we can be of any assistance please call the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
0
Bendrinti
DM
Daniel Martin
Patvirtinta „Feefo“
5 years ago
Ką Daniel Martin sakė apie Muddy Paws:
quicker to send post via owl
don't take a month to even acknowledge a claim... fed up of chasing up. You have asked for the same information twice and still no further on. it's a joke
Admin
Muddy Paws
5 years ago
I am so sorry to hear of your recent Claims experience. This is not the level of service we aim for. I have already been in touch with our Claims Team to ask for an update and will investigate why the Claim is taking so long. I will contact you directly as soon as I have any further information, kind regards VetsMediCover
DM
Daniel Martin
5 years ago
It took a month to request details from the vets! Then I was asked for this information TWICE. Screams incompetence.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
5 years ago
Always polite and friendly. Efficient service - forms sent out promptly and claim progress notifications very welcome.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is lovely to hear our Team are polite and friendly and that we offer an efficient service and that you were kept up to date with the progression of your Claim. We do hope that your Pet has made a full recovery. Should you need any assistance in future, please do not hesitate to contact us, kind regards VetsMediCover
0
Bendrinti
GW
Gary Walmsley
Patvirtinta „Feefo“
5 years ago
Ką Gary Walmsley sakė apie Muddy Paws:
Simple and easy to Renew
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is always good to hear that the Renewal process is simple and easy. We do hope you do not need us anytime soon as this means your Pet is fit and well. If we can be of any assistance please do not hesitate to contact our Admin Team on 0121 308 8685, kind regards VetsMediCover
0
Bendrinti
EK
Elaine Kiernan
Patvirtinta „Feefo“
5 years ago
Ką Elaine Kiernan sakė apie Muddy Paws:
lucky for me I have not had to use my pet insurance , but I am happy with what is covered , giving me peace of mind should anything happen and I need your help.
Sarah Bascombe
Muddy Paws
5 years ago
Dear Mrs Kiernon
Thank you for your recent review regarding your VetsMediCover pet insurance policy.
We are pleased to hear that you have not had the need to call on our services yet, and hope that this remains the case for Bailey as long as possible. However, please be assured that should you require any assistance, then both the administration and claims teams, we will be happy to help.
Kind regards
Administration Team
VetsMediCover
0
Bendrinti
AW
Angela Westbury
Patvirtinta „Feefo“
5 years ago
Ką Angela Westbury sakė apie Muddy Paws:
Ok & easier for an anxious pup
Easy to use & on time. Pleasant vet who asked to actually see the pup despite me having described it prior to the consultation which was ok I guess. She gave me some simple home remedy advice....
Skaityti daugiau
Sarah Bascombe
Muddy Paws
5 years ago
Good afternoon Ms Westbury
Thank you for your recent review regarding the service received in respect of your VetsMediCover pet insurance policy.
We are pleased to hear that you have used the FirstVet service and that you were provided with some simple advice. This service has been a huge help to many of our customers during the past 12 months.
We hope that Albert has made a full recovery but if you should have any further queries or concerns then please do not hesitate to contact either the administration or claims teams.
Kind regards
Administration Team
VetsMediCover
0
Bendrinti
MT
Margaret Taylor
Patvirtinta „Feefo“
Warrington
5 years ago
Ką Margaret Taylor sakė apie Muddy Paws:
The lady was very helpful and friendly. Gave me all the details I needed.
Sarah Bascombe
Muddy Paws
5 years ago
Good afternoon Ms Taylor
Thank you for your 5* review. It is always pleasing to receive such feedback from our customers.
We do hope that you will not require the services of your VetsMediCover pet insurance policy in the near future, but please be assured that should you require our services the administration and claims teams will be available to assist you as much as possible.
Kind regards
Administration Team
VetsMediCover
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
5 years ago
Good
I had a good experience but the claim took a long time to be resolved and I had to chase up both the vet and yourselves.
Sarah Bascombe
Muddy Paws
5 years ago
Good afternoon
Thank you for your review regarding your VetsMediCover pet insurance policy. I am sorry to hear that the claims process took some time to be assessed and that you had to follow this up.
Our claims team are still working remotely and have been extremely busy during the past few months. However, irrespective of this, it is still important that we keep our customer updated on the claims process and so I will refer this back to the claims team manager in order to see what improvements we can still make.
In the meantime I hope that your pet has made a full recovery and if we can be of any further assistance then please do not hesitate to contact our customer service team.
Kind regards
Administration Team
VetsMediCover
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