Case was delivered faulty and took numerous attempts to get resolved, plus had to pay extra for different case as they no longer stocked the model I had originally purchased. I also had to go into...
Skaityti daugiau
Tripp
Tripp
13 years ago
Good Afternoon,
Thank you for taking the time to leave us feedback. Please be assured that we are dedicated to providing excellent customer service on every occasion and I'm sorry to hear that on this occasion we do not appear to have provided this.
Usually we would have to confirm the fault on the item first either from a photograph emailed to us or an inspection in store so that we can arrange for it to be swapped in the most timely manner possible. I understand that we were unable to swap the case via courier as we no longer stocked that particular model. We were under the impression that you were keeping the item and not going back to store so I do apologize for that.
It is of course unacceptable that you were sent a less than perfect item and I apologize sincerely for any inconvenience caused.
If there is anything further I can do to help please let me know.
Kind Regards
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
Atsiliepimai apie gaminius
Pirkimo data: 15/04/2013
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
13 years ago
A fast turnaround from order on line to delivery. Easy to use website
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.