Inspiring and empowering customers to read, learn, create and play
Paslauga
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
reitingai per pastaruosius metus
Rodomos visos 269,282 apžvalgos (-ų)
DO
donna
Patvirtinta „Feefo“
GBR
10 months ago
Ką donna sakė apie The Works:
Great price awful delivery
The items were good and a great price but the delivery was shocking. It took over 2 weeks and I missed the birthday deadline that the presents were bought for !
0
Bendrinti
RO
Robyn
Patvirtinta „Feefo“
GBR
10 months ago
Ką Robyn sakė apie The Works:
Slow delivery
My delivery took a long time to be dispatched and when I received it I then found that half of the products were not in stock. I did receive a refund but communication was poor about which Items I...
Skaityti daugiau
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are sorry to hear that we could not fulfill your order on this occasion.
Unfortunately due to the popularity of our items they can sell out very quickly, the website is updated at regular intervals but as it is not a live inventory system this issue can arise on occasion.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
10 months ago
Poor service
Waited 4 weeks for my order with no contact only to ring up and be told it was damaged in transit and did I want a refund!
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was damaged in transit.
Our records show that our customer service team have issued a refund.
We are working closely with the couriers, This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bendrinti
VA
Vale
Patvirtinta „Feefo“
10 months ago
Ką Vale sakė apie The Works:
Great prices
Great service and excellent prices
0
Bendrinti
AM
Anita MacDonald
Patvirtinta „Feefo“
GBR
10 months ago
Ką Anita MacDonald sakė apie The Works:
Failed delivery
Did not receive my order and felt customer services were not listening.
I needed an order of toys for a party for children which were not received.
I wrote to customers services. I also rang 3...
Skaityti daugiau
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that the incorrect items were delivered to you.
Our records show that our customer service team have been in touch, unfortunately we were unable to resend your items on this occasion.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards ,
The Works.
0
Bendrinti
PB
Peter Bradford
Patvirtinta „Feefo“
10 months ago
0
Bendrinti
CH
Claire Holt
Patvirtinta „Feefo“
10 months ago
0
Bendrinti
LK
Laura Kyle
Patvirtinta „Feefo“
10 months ago
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
10 months ago
Don't order online!
Awful! Made an online order and was informed shortly after that it had been delivered - it had not. Called and emailed - wrong tracking number provided. Waited longer, still nothing. Called again,...
Skaityti daugiau
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you have not received your order.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this order was delivered on the 26th of September by Evri. If you have not received this order please call customer service on 1021 313 6050.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.