The online quote has provided everything I needed and I am happy with purchase online. However with no reminding of the possibility receiving your call, the team kept calling me about the quotations...
Skaityti daugiau
CX
SPCA Pet Insurance
2 years ago
Hi there,
Thank you for taking the time to share your feedback with us and we are sorry to hear of your frustrations.
From time to time, we try to keep in touch with customers who have made enquiries with us.
We like to stay up to date to see if we can help them with their insurance needs as their circumstances change. We apologise for any inconvenience caused in doing so.
I have passed your feedback on to the relevant team and requested for you not to be contacted again regarding this quote in the future.
Kind regards,
Alisa
Atsiliepimai apie gaminius
Pirkimo data: 24/10/2023
0
Bendrinti
LM
Litalia Macfarlane
Patvirtinta „Feefo“
2 years ago
Ką Litalia Macfarlane sakė apie SPCA Pet Insurance:
Amazingly easy process.
CX
SPCA Pet Insurance
2 years ago
Hi Litalia,
We are happy to hear that arranging your cover was made easy and that we have been able to assist you with your insurance needs.
Thank you for taking the time to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
Policy provides better cover than some other pet insurance pollicies
CX
SPCA Pet Insurance
2 years ago
Hi there,
Thank you for sharing your review with us, it is a pleasure to hear about the value you have found within your policy.
Kind regards,
Scott
Atsiliepimai apie gaminius
Pirkimo data: 21/10/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Online enquiry then great follow up from customer services on the phone to answer any questions
CX
SPCA Pet Insurance
2 years ago
Hi there,
It is a pleasure to hear about your appreciation regarding our service and that you have enjoyed the follow up.
Thank you for sharing your feedback and for taking the time in providing us with your review.
Kind regards,
Scott
Pirkimo data: 17/10/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Bit cheeky to send a survey before I've received my policy documents
CX
SPCA Pet Insurance
2 years ago
Hi there,
Thank you for sharing your review with us, I appreciate you bringing this to our attention.
As this email is system generated, our correspondence can sometimes be filtered in to the spam/junk folder of an inbox.
However, I have notified our team about your concern and arranged for someone to look into this.
Kind regards,
Scott
CX
SPCA Pet Insurance
2 years ago
Hi there,
I understand that our team has actioned your request.
Please do not hesitate to reach out if you do require any further assistance.
Kind regards,
Scott
Atsiliepimai apie gaminius
CX
SPCA Pet Insurance
2 years ago
Hi there,
Thank you for sharing your review with us, I appreciate you bringing this to our attention.
As this email is system generated, our correspondence can sometimes be filtered in to the spam/junk folder of an inbox.
However, I have notified our team about your concern and arranged for someone to look into this.
Kind regards,
Scott
Pirkimo data: 17/10/2023
0
Bendrinti
KM
Katrina Mcdermott
Patvirtinta „Feefo“
2 years ago
Ką Katrina Mcdermott sakė apie SPCA Pet Insurance:
Charly went through what the policy covers really well. She was able to answer all my questions.
CX
SPCA Pet Insurance
2 years ago
Hi Katrina,
It is wonderful to hear of the service that you received when speaking with our team member, Charly, and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Atsiliepimai apie gaminius
Pirkimo data: 16/10/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Friendly staff, detailed premium, answer my queries
CX
SPCA Pet Insurance
2 years ago
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Atsiliepimai apie gaminius
Pirkimo data: 10/10/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Very Friendly, explained all I needed to understand, would tell family and friends.
CX
SPCA Pet Insurance
2 years ago
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Pirkimo data: 09/10/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
I was rung up and almost pushed into purchasing insurance from spca.
CX
SPCA Pet Insurance
2 years ago
Hi there,
Thank you for sharing your review with us, I am sorry to hear about any inconveniences that may have been caused.
We appreciate you bringing this to our attention as this is not the type of service we would like for our customers to receive.
Your feedback has been passed on to the relevant team to be looked into.
If you would like any assistance regarding your policy, please let us know and I can organise for one of our team members to be in touch with you.
Kind regards,
Scott
Atsiliepimai apie gaminius
CX
SPCA Pet Insurance
2 years ago
Hi there,
I appreciate you sharing your review with us, thank you for bringing your feedback to our attention.
Factors that are taken into consideration for renewal premium calculation include your pet’s age and breed, as well as data relating to the health of pets that are of a similar age and breed. Each year we review premiums based on these factors to ensure we can accommodate the costs of possible treatment up to your annual benefit limit, in the event that your pet becomes injured or ill.
Please let me know if you would like to discuss your policy with us, our team would appreciate the opportunity to assist you.
Kind regards,
Scott
Pirkimo data: 09/10/2023
1
Bendrinti
GT
Glennis Tonks
Patvirtinta „Feefo“
2 years ago
Ką Glennis Tonks sakė apie SPCA Pet Insurance:
Awesome very happy
CX
SPCA Pet Insurance
2 years ago
Hi Glennis,
It is a pleasure to hear about your satisfaction, thank you for sharing your review with us.
Kind regards,
Scott
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.