My wife is not computer literate, I sent an email asking how we could contact them if something happened to me; I got no reply. I don't understand their documentation, I couldn't get a summary sheet...
Skaityti daugiau
Lauren Charlesworth
smei
5 years ago
Thank you for your feedback, we are very sorry about the number of pages includedhowever these form the insurance policy documentation and we are unable to omit any pages. Within the documentation there is a schedule (page 12 onwards) which details the levels of cover provided and is to be read in conjunction with the policy wording, however if you wish to check anything in more detail please do not hesitate to give us a call on the number below.
Should you have any further queries, or need to discuss anything with us in the future we can be contacted on 0330 134 4602.
Kind Regards,
Lauren Charlesworth
SME Insurance Services
Patikimas klientas
5 years ago
You haven't said how my wife would receive/read your documents if anything happened to me; she is 76 years old and is computer illiterate. Additionally I cannot afford to print all the documentation.
Thank you for your feedback,we apologise you did not receive a call back andIhave raised this matter internally to prevent this from happening again in the future.
Should you have any further queries, please do not hesitate to get in touch on 0330 134 4602.
Kind Regards,
Lauren Charlesworth
SME Insurance Services
I was not contacted to renew. After I phoned up myself they did not phone back. Didn't seem to want my business.
Lauren Charlesworth
smei
5 years ago
Thank you for your response, I can see you contacted us regarding your renewal and were called back the same day to discuss further. We apologise that you were not contacted prior to this date, but I can see your renewal policy was placed on cover the following day, however should you wish to discuss thisin more detailplease do not hesitate to get in touch on 0330 134 4602.
Kind Regards,
Lauren Charlesworth
SME Insurance Services
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.