They got the name of my company wrong, which can happen when using the telephone to give vital information. This is understandable but they got it wrong again when setting up the direct debit, after...
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PolicyBee
PolicyBee
12 years ago
We're sorry we misspelt your company name. It shouldn't have happened.
And we're sorry our mistake meant your insurer set up the Direct Debit with the wrong company name, too.
Both issues have been fixed now, and all your documents are correct. Sorry again for the trouble.
Zoe Darrah
Marketing Assistant
zoe.darrah@policybee.co.uk
Generated policy documents contained no details, only headings for the 1st 24 hoursso there was no proof that the policy had been taken out. This resolved itself but should not have happened.
PolicyBee
PolicyBee
12 years ago
Thanks for pointing out the problem with your docs.
We know there's a bug in Firefox that doesn't always allow in-browser reading of pdf files. It looks like that's what happened in your case.
Unfortunately, until Mozilla fix the Firefox bug, there isn't a lot we can do about it. In the meantime, you might want to consider disabling the built-in pdf viewer. Here's how: https://support.mozilla.org/en-US/kb/disable-built-pdf-viewer-and-use-another-viewer
And if you ever need proof of your insurance, we're happy to email your docs as attachments. Just let us know.
Zoe Darrah
Marketing Assistant
zoe.darrah@policybee.co.uk
I have signed up for insurance with PolicyBee as the premium was a good price, the application process was simple and a friend recommended the company. I cannot vouch for it in terms of dealing with...
They were by far the best company I have ever dealt with. They listened, made a real effort to understand, kept in touch to advise me what was going on and made me feel like a valued customer. ...
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Pirkimo data: 14/05/2014
0
Bendrinti
Patikimas klientas
12 years ago
Both Hannah and Kerri were very helpful and prompt in their actions
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.