Staff in store always happy and are experienced in an queries we have.
Atsiliepimai apie gaminius
Laurel
Pets Corner
10 months ago
Hi there,
We are so sorry to hear that your pool arrived with a tear, this certainly isn't a standard that we expect from any of our products. We also apologise for the delay in getting back to you. Your photo was received on Sunday 24th August but unfortunately, we were closed over the Bank Holiday I'm afraid.
A member of our customer service team picked this up as soon as we were back in the office on Tuesday 26th August to assist with arranging a replacement at a local store.
We hope that this is now fully resolved, however, if you do have any further queries regarding your purchase or any future orders, please don't hesitate to get in touch.
See previous comments - manage your contract with your courier , they are damaging your business !!
Laurel
Pets Corner
10 months ago
We are deeply sorry to hear that you have had such a poor experience with DPD, this certainly isn't standard that we expect from them in any way. We pride ourselves on offering speedy and reliable delivery service and to hear that we have been let down by DPD on these occasions is incredibly disappointing.
This has been raised with our DPD account manager as well as your local depot for further investigation and we can reassure you that all courier delays are taken with the utmost sincerity. We also apologise if you found any previous correspondence with us to be dismissive, this absolutely wasn't our intention at all.
A member of our customer care team will be in touch directly to discuss this with you in more detail to ensure that we have full understanding of the failures and to resolve these for you as quickly as possible.
Despite this, it is wonderful to hear how much your dogs are enjoying the MORE Support and we look forward to hearing from you soon.
Very good service from well trained specialists. Every question has been answered with no hesitation and accurately. Pretty solid stuff.
Keep up the good work.
We've been at the forefront of animal nutrition since 1968, and we only promote foods that are wholesome, natural and give pets everything they need for a long, healthy life.
The products we sell are the best quality, and when you look at all of the extra details they are better value too!.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
We've been at the forefront of animal nutrition since 1968, and we only promote foods that are wholesome, natural and give pets everything they need for a long, healthy life.
The products we sell are the best quality, and when you look at all of the extra details they are better value too!.