Many thanks for the feedback about your experience sailing with Ponant. I’m sorry to hear that they have fallen so far below the standards expected. I’ve passed your comments on to Ponant to highlight the issues you had. Hayley will be in touch shortly to discuss the cruise further and would be happy to help you submit a formal complaint should you wish to.
Best Regards
Alex Loizou,
Director of Sales, Marketing and Operations
THEY PROVIDE SEAMLESS SUPPORT FROM INITIAL COSTING TO A FINAL BON VOYAGE PHONE CALL CLOSE TO DEPARTURE DATE. AFTER FACING THE POTENTIAL LOSS OF SEVERAL THOUSAND POUNDS AFTER THE DEMISE OF CRYSTAL...
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Pirkimo data: 19/09/2023
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Patikimas klientas
Patvirtinta „Feefo“
3 years ago
The service was excellent. Any queries were answered promptly
Professional, experienced , responsive and most helpful - exactly what one wants from a travel consultant, especially if anything goes wrong, which ours did. BA cancelled our outbound and return...
They couldn’t be more helpful and efficient. Always keen to explore the possibilities of each enquiry and they know exactly what I like. Very knowledgable and experienced.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.