Unfortunately did not get the correct story before leaving.
Alexander
Mundy Cruising
2 years ago
Many thanks for your feedback and your additional comments to Anjalina. I wanted to let you know that we are investigating this matter further with Emerald as we had been informed that the cruise was almost full at the time you booked and that their autumn promotion did not apply to your departure. I have also asked for compensation to be provided should we have received the incorrect information. Anjalina will be in touch directly to keep you informed of Emerald’s response.
Yours Sincerely
Alex Loizou
Director of Sales, Marketing & Operations
The telephone is always answered quickly, a great bonus point. All staff are very knowledgeable and helpful. They are particularly patient when struggling with the internet.
I always use Mundy Cruising for all my cruise holidays. Their customer service is the best and nothing is too much trouble for the team, especially Hayley who helps to swap around my cruises to fit...
Skaityti daugiau
Atsiliepimai apie gaminius
Pirkimo data: 19/11/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Kept up to date, and arranged with Regent to get us help at the airports.
Excellent advice and support from Helen Fensom. She made all our flight, hotel and cruise arrangements as a package. She found good hotel options for us to choose from and ensured that we had all...
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.