HOTELS NOT 5-STAR ....VERY DISAPPOINTING
HOSTED DINNERS MEDIOCRE
TOO MANY DAY TOURS NOT INCLUDED IN PURCHASE PRICE
TOUR DIRECTOR NOT HELPFUL - ACTED MORE LIKE ONE OF THE TRAVELERS
NOT "LUXURY GOLD"...
Skaityti daugiau
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
24 days ago
Thank you very much for travelling with Luxury Gold and for taking the time to share your feedback.
We are very sorry to hear that several aspects of your journey did not meet your expectations. We understand your disappointment regarding the hotel standards and your view that they did not reflect the Luxury Gold positioning. We also regret that the hosted dinners were not to your satisfaction and did not provide the experience you were expecting.
We note your comments regarding additional day tours not included in the package price. We appreciate that clarity around inclusions is important when selecting a premium journey, and your feedback on this has been shared with our teams for review.
We are particularly concerned to read your comments regarding your Travel Concierge. The level of service described is not in line with the standards we expect, and this will be addressed appropriately with the relevant management team.
Thank you again for your feedback. While we are sorry your experience fell short in these areas, we value your comments as they help us identify where improvements are needed.
Not sure what rsquo;s service is? Luxury Gold experience was exceptional. Our journey was smooth, wonderful experiences and well co- ordinated by our Travel Director. The hotels were okay, Osaka and...
Skaityti daugiau
Atsiliepimai apie gaminius
Įkelta medija
Peržiūrėti visą mediją (4)
Kim Devereux
Luxury Gold
26 days ago
Thank you very much for choosing to travel with us and for taking the time to share such detailed feedback.
We are pleased to hear that your Luxury Gold journey was smooth, well-coordinated and filled with wonderful and unique experiences. It is especially pleasing to know that the Travel Concierge made such a meaningful impact through her authenticity, knowledge and attentive care, and that the cultural and dining experiences were such highlights for you.
At the same time, we are sorry to learn that some of the hotel accommodations, particularly in Sendai and Tokyo, did not meet your expectations and differed from your prior independent stay. We appreciate how important consistency and comfort are, and your comments will be shared with our team for review.
We are grateful for your kind recommendation and are thrilled that this was considered one of your best holidays.
Thank you once again for travelling with us. We hope to welcome you on another exceptional journey in the future.
Pirkimo data: 01/04/2026
0
Bendrinti
LC
Lou Ellen Combs
Patvirtinta „Feefo“
USA
29 days ago
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
26 days ago
Thank you very much for choosing to travel with us and for taking the time to share your feedback.
We are delighted to hear that you had such a wonderful experience and that the Travel Concierge provided outstanding support throughout your journey. It is especially pleasing to know how attentive and helpful she was in ensuring everything ran smoothly for you.
Thank you for being our guest.
It was excellent
No slip ups
The bus drivers as well as the airport drivers were excellent
Atsiliepimai apie gaminius
Įkelta medija
Peržiūrėti visą mediją (1)
Kim Devereux
Luxury Gold
26 days ago
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that your experience was excellent from start to finish and that everything ran so smoothly. It is wonderful to know that both your coach and airport drivers provided outstanding service, and that the Travel Concierge’s knowledge and energy helped make the journey both informative and enjoyable.
We are also pleased that you enjoyed the food, the venues visited and the opportunity to navigate the train stations with confidence, as well as the balance of free time throughout the tour.
Thank you once again for travelling with us. We hope to welcome you on another memorable journey in the future.
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are delighted to hear that this was one of your best vacations and that everything was so well managed throughout. It is wonderful to know that you enjoyed the quality of the hotels and found the itinerary to be well planned.
We are especially pleased that the Travel Concierge made such a positive impression with her knowledge and care, ensuring you felt well looked after during the tour.
Thank you for your kind recommendation and for travelling with us. We hope to welcome you on another memorable journey in the future.
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that everything was well organised and that you enjoyed a high standard of service throughout your journey. It is especially pleasing to know that the Travel Concierge made such a positive impression with her energy and dedication, and that the hotels met your expectations.
We are also glad that the overall experience delivered what you were looking for and that you were satisfied with the quality of the tour.
Thank you once again for travelling with us. We hope to have the opportunity to welcome you on another journey in the future.
Everything was well taken care of. Baggage transfers, meals, hotel service and transportation were first rate.
Atsiliepimai apie gaminius
Mantombi
Luxury Gold
1 month ago
Thank you for sharing your thoughtful feedback. We are pleased to hear that you found the arrangements and guidance to be of a high standard. Your comments regarding the pace of the itinerary and the limited time allocated at certain locations are appreciated and will be taken into consideration for future planning. We also note your observations about the travel logistics and hotel facilities. It is encouraging to know you would recommend the tour, and your remarks will assist us in further enhancing our services.
Very little communication from Luxury Gold once payment was complete. Received multiple communications regarding itinerary but never heard anything about pre-immigration requirements which I had to...
Skaityti daugiau
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
26 days ago
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that you enjoyed the overall experience and that the itinerary provided a valuable introduction to a wide cross section of Japan.
At the same time, we are sorry to learn that your pre departure experience did not meet expectations. We appreciate your comments regarding the level and relevance of communication, particularly around important requirements such as pre immigration information, and this will be shared with our team for review and improvement. We also note your feedback regarding itinerary changes and the impact this had on travel times, as well as the pace and suitability for guests with mobility considerations.
Your insights are very important to us as we continue to refine our journeys.
Thank you once again for travelling with us. We hope to welcome you on another trip in the future.
Pirkimo data: 01/04/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
29 days ago
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
26 days ago
Thank you very much for choosing to travel with us and for taking the time to share your feedback.
We are pleased to hear that you found the tour very well organised and enjoyed the quality of the hotels and the interesting itinerary. It is especially pleasing to know that your Travel Director made such a positive impression.
Thank you once again for travelling with Luxury Gold. We hope to welcome you on another journey in the future.
This is Japan so service is core to their way of being. The level of hospitality was unmatched. They really tried to make sure we felt welcome and experienced all of the unique aspects of the culture.
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
26 days ago
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your experience.
We are pleased to hear that you felt so welcomed and well cared for throughout your journey, and that the level of hospitality stood out to you. It is wonderful to know that the itinerary allowed you to experience so many unique aspects of Japanese culture in a well organised and seamless way, particularly as a first time visitor.
We truly appreciate your kind feedback and are so pleased that the trip delivered such a memorable and enriching experience.
Thank you once again for travelling with us. We hope to welcome you on another journey in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.