The service is just excellent. You feel pampered from pick-up at the airport. The reps get hold of your luggage and you'll find them in your hotel room. Hotel keys are readily available in an...
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Kim Devereux
Luxury Gold
19 days ago
Thank you for travelling with us and for taking the time to share your experience.
We are very pleased to hear that you felt well looked after from arrival through to departure, and that the seamless coordination and support throughout your journey allowed you to fully relax and enjoy your time. It is also especially meaningful to hear of your continued trust in travelling with Luxury Gold.
We are grateful for your kind words about the Travel Concierge. Her knowledge, care and support clearly made a strong impression, and we will be sure to pass on your feedback to her.
We also appreciate your comment regarding the dinner selections and understand the importance of offering variety. Your feedback will be shared with our team for consideration.
Thank you again for your continued support. We look forward to welcoming you on your next journey.
Pirkimo data: 06/04/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
18 days ago
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
18 days ago
Thank you for being our guest and travelling with Luxury Gold.
The service was very, very good at every step of the journey. I have two suggestions to enhance the experience of this trip. I think a “free day” to explore in Cuzco would have been welcomed. It...
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Kim Devereux
Luxury Gold
18 days ago
Thank you for travelling with Luxury Gold and for sharing your feedback.
We are pleased to hear that you experienced a high standard of service throughout your journey and that your Travel Concierge provided knowledgeable and reliable support. It is also great to know that you found the history, scenery and cultural experiences so engaging.
We appreciate your suggestions regarding additional time in Cusco and a second day at Lake Puno. Your feedback is valuable and will be shared with our team as we review and enhance our itineraries.
Thank you again for your thoughtful comments. We hope to welcome you on another journey in the future.
Wish Luxury Gold selects better local guides, who are more trained in terms of knowing and explaining cultural/historical sites in the itinerary. You definitely need some take away from each trip...
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Kim Devereux
Luxury Gold
18 days ago
Thank you for travelling with Luxury Gold and for taking the time to share your detailed feedback.
We regret that your experience did not meet expectations, particularly in relation to the quality of the local guiding and the clarity of the information provided at key cultural and historical sites. We fully appreciate how important knowledgeable and engaging guides are to the overall value of a guided journey, and your comments will be shared with our team for review.
We also understand your concerns regarding the number and repetition of sales visits during the itinerary. We recognise that this impacted your experience, and your feedback will be taken into consideration as we assess the balance and suitability of such inclusions.
Thank you again for your candid and constructive feedback. We appreciate you bringing these matters to our attention.
Pirkimo data: 09/01/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
23 days ago
Your paperwork indicated absolutely one suitcase. I called to inquire if I could bring a carry-on size bag inaddition to a 25'' checked size suitcase and was told no due to limited space in...
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Kim Devereux
Luxury Gold
19 days ago
Thank you for travelling with Luxury Gold and for taking the time to share your feedback.
We are sorry to hear about your concerns regarding the luggage requirements. While we understand you were provided with the guidelines in advance, these are included in the final travel documents issued to all guests. Regrettably, while we communicate these requirements clearly, we are unable to enforce adherence across all guests. We do appreciate that you followed the guidance provided and understand how frustrating it must have felt to see inconsistencies.
We are also sorry to learn of your disappointment regarding the itinerary changes, particularly the removal of the stay at Oirase Gorge and the Hoshino Resorts Oirase Keiryu Hotel. We understand how important these inclusions were in your decision to book, and we regret that this change and its communication did not meet expectations. Your feedback will be shared with our team for review.
Thank you again for choosing to travel with us. Your comments are valued and help us improve our processes and guest experience.
Pirkimo data: 06/04/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
24 days ago
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
19 days ago
Thank you for travelling with us and for taking the time to share your feedback.
We are very pleased to hear that you had a great trip and that your Travel Concierge made such a positive impact on your experience. It is also good to know that you were able to see so much of Japan during your journey.
We appreciate your comments regarding the pace of the itinerary and the limited downtime. We understand the importance of balance while travelling, and your feedback will be shared with our Product Team. We also note your suggestion around offering more menu choices at restaurants, which is valuable insight for future improvements.
Thank you again for choosing to travel with us.
This is our 11 trip with the same company - Insight Vacation/Trafalgar/Luxury Gold - we trust their experience and reliability.
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Kim Devereux
Luxury Gold
24 days ago
Thank you very much for travelling with Luxury Gold again and for your continued loyalty across Insight Vacations, Trafalgar and Luxury Gold.
It is greatly appreciated to hear that you consistently trust our experience and reliability, and we are pleased that this journey lived up to those expectations. We are also glad you enjoyed the hotel locations, the surroundings, and the service provided throughout the tour.
Your kind recognition of the Travel Concierge is particularly valued. It is wonderful to hear how her knowledge and support helped you engage more deeply with local customs, and that she was always available to assist and answer your questions. We will ensure your comments are shared with her.
Thank you once again for your continued support and for taking the time to share your feedback. We look forward to welcoming you on your next journey with us.
Pirkimo data: 06/04/2026
1
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
24 days ago
Atsiliepimai apie gaminius
Kim Devereux
Luxury Gold
19 days ago
Thank you for travelling with Luxury Gold and for taking the time to share your feedback.
We are very pleased to hear that you found the trip well organised and that the hotels and transportation met your expectations.
We also appreciate your comments regarding the balance of experiences. We understand your preference for more traditional and cultural elements, and your feedback is valuable as we continue to review how we shape our itineraries to reflect both historic and modern aspects of each destination.
Thank you again for choosing to travel with us.
Thank you very much for travelling with Luxury Gold and for taking the time to share your feedback.
It is good to hear that you found the service consistently top notch and that everything throughout your journey met your expectations. We are pleased the overall experience was so positive for you.
We also appreciate your comment regarding free time. We understand the value of having additional opportunities to explore independently and take things at a more relaxed pace. Your feedback has been noted and shared with our product teams as we continually review the balance within our itineraries.
Thank you again for choosing to travel with us. We hope to welcome you on another journey in the future.
Pirkimo data: 06/04/2026
0
Bendrinti
DS
Debra Scarfogliero
Patvirtinta „Feefo“
USA
24 days ago
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Įkelta medija
Peržiūrėti visą mediją (2)
Kim Devereux
Luxury Gold
24 days ago
Thank you very much for travelling with us and for taking the time to share your feedback.
We are sorry to hear that certain aspects of the itinerary planning and dining arrangements did not meet your expectations. We understand how important it is to be able to plan personal time in advance, including making dinner reservations and arranging outside activities. On guided tours, daily schedules can sometimes only be confirmed closer to the time due to operational factors, local conditions, and timing adjustments needed to ensure the smooth running of the itinerary.
We also note your comments regarding the included meals. We appreciate that having limited or no choice can feel restrictive, and your feedback has been shared with our product teams as part of our ongoing review of meal arrangements across itineraries.
Thank you again for your honest comments. We value your feedback as it helps us continue to refine the guest experience.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.