Two things:
First the mattresses were delivered by one man on his own and he could not take them upstairs. We had not asked if we would need assistance.
secondly, we have now slept on the...
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Jamie Welch
HotelContractBeds
8 years ago
Thank you for your review I as discussed just now on the telephone as we were not aware of this issue until the review came in. I can confirm that there is always an element of natural settlement with any new mattress and as these mattresses have not been turned or rotated as yet then this is why the settlement is there.
Having said that and as agreed on the telephone should there still be an issue once you have turned the mattress as discussed then we will be more than happy to replace these mattresses.
Also as per our telephone conversation as we were not aware of the issue until the review came through as we had not been contacted if you are able to add that you are satisfied with the response and improve your review then this would be greatly appreciated.
Assuring you of our best attentions at all times and please do not hesitate to contact me at any time should you have any issue's.
TC
Trusted Customer
8 years ago
Well, five stars for your very prompt response Jamie. And for explaining about the fillings in the new mattresses. I will turn them today and we will see if they settle better. If not I will cntact you. I appreciate the offer of replcements if we are not satisfied.
Elaine Ball-Norbury
I purchased a sofa bed mattress from Hotel contract beds to replace a good quality existing one that had gotten old and worn. The one I received was absolutely identical in appearance and quality. A...
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Jamie Welch
HotelContractBeds
8 years ago
Thank you for your review and I am pleased that you found our service and products top notch
Atsiliepimai apie gaminius
Pirkimo data: 07/07/2018
0
Bendrinti
Patikimas klientas
8 years ago
Good quality mattress. Fair price. Quick and efficient delivery.
Jamie Welch
HotelContractBeds
8 years ago
Thank you for your review and I am pleased that you found the mattress to be a good quality.
Unbelievably the delivery driver phone at 4.45 IN THE MORNING to advise that delivery would be there in 1 hour!!!! I cannot understand how any company can reasonably expect customers to be happy at...
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Jamie Welch
HotelContractBeds
8 years ago
Thank you for your review. I have looked into this and can see when we booked in we were advised that the night porter would be happy to accept the delivery as was on call all night. Please accept my apologies if this message was not passed onto you.
The beds are good quality when they are correctly made. Unfortunately I received four cube bases which were missing side connectors and two divan bases which were covered in the wrong fabric. The...
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Atsiliepimai apie gaminius
Jamie Welch
HotelContractBeds
8 years ago
Thank you for your review and I am pleased to find you found our sales team exemplary. I apologise for the loose threads found on the mattress and will make sure these are snipped off in future.
Pirkimo data: 05/06/2018
0
Bendrinti
Patikimas klientas
8 years ago
Ordered one day, delivered the next, despite special size. Only disappointment was they did not have our first choice of material in stock. The beds are very sturdy, and we would definitely order...
Skaityti daugiau
Jamie Welch
HotelContractBeds
8 years ago
Thank you for your review and I am pleased that you will use us again and we will not be out of stock of fabrics moving forward.
Atsiliepimai apie gaminius
Pirkimo data: 25/06/2018
0
Bendrinti
TC
Trusted Customer
8 years ago
Ką Trusted Customer sakė apie HotelContractBeds:
very efficient
Jamie Welch
HotelContractBeds
8 years ago
Thank you for your review and I am pleased that you find the service very efficient.
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